18 Luglio 2024

INFORMAZIONI SU QUESTO EPISODIO

Customer Experience Secrets with FIGS' SVP Michael Bair

Tune in to "The Juice with Jess Cervellon" for an engaging episode featuring Michael Bair, SVP of Customer Experience at Figs. Michael delves into the fascinating journey of chatbots from their early days in the late 90s and early 2000s to their current state, exploring their impact and effectiveness in modern CX.

Join Jess and Michael as they explore the intricacies of chatbot management, customer touchpoints, and the evolving customer demographic. Get inspired by Michael's insights on data-driven decision-making, the value of customer interactions, and the importance of leadership that prioritizes customer feedback at an executive level.

----------------------------

🧃The Juice with Jess is powered by Kustomer.

Want to learn more about how Kustomer can help your brand? Schedule an appointment here: https://www.kustomer.com/demo/

----------------------------

Connect with Jess on

LinkedIn: https://www.linkedin.com/in/jess-cervellon/

Instagram: https://instagram.com/jess.cervellon

Weekly newsletter: https://sundaypostcards.beehiiv.com/

X/Twitter: https://twitter.com/justjessssss

Istruzione

Auto-miglioramento

Affari

Carriere

Marketing

Inglese

Stati Uniti

UsaAPIper recuperare questo episodio inJSON

IN QUESTO EPISODIO

# michael bair

Modifica queste etichette

TRASCRIZIONE 🔗

Are you the producer of this podcast? Add a podcast transcript

Need Audio-to-Text? Transcribe with Listen411 in Just 60 Seconds

CERCA TRA GLI EPISODI PASSATI

Cerca gli episodi passati di Above The Fold.

Incorpora questa barra di ricerca nel tuo sito web

ALTRI EPISODI IN QUESTO PODCAST

Episode 79 | Bringing Retail Heart to Digital CX with Lisa Yarrow of Everlane

16 Ottobre 2025

This week, I sat down with Lisa Yarrow, Senior Manager of Customer Experience at Everlane, to talk about how retail instincts are shaping the next era of digital CX. We get into what it means to bring empathy into analytics, why storytelling is the secret weapon for getting buy-in, and how the best…

00:44:21

SALVA

Clip

Episode 80 | The Power of Personality in CX with Tess Awal of Dr. Squatch

23 Ottobre 2025

This week, I sat down with Tess Awal, CX Manager at Dr. Squatch — the men’s soap brand that turned natural hygiene into a full-blown lifestyle movement. If you’ve ever seen their cheeky ads or heard about their viral Sydney Sweeney “bathwater” drop, you already know: Dr. Squatch knows how to make p…

00:43:58

SALVA

Clip

Episode 77 | Building Brands with Your Customers with Suze Dowling of Pattern

02 Ottobre 2025

This week, I sat down with Suze Dowling, Chief Business Officer and Co-Founder of Pattern, for a conversation about what it really takes to build brands that last. Suze has spent more than a decade helping companies launch, scale, and connect with customers in meaningful ways, and today Pattern is …

00:43:17

SALVA

Clip

Episode 76 | Bringing Indian Flavor to Every Kitchen with Rama Ginde of Satya Blends

25 Settembre 2025

This week on Above The Fold, I sat down with Chef Rama Ginde to talk about building a food brand rooted in heritage, education, and flavor. Rama is a private chef, culinary educator, and co-founder of Satya Blends, a spice company created from family recipes with the goal of making Indian flavors a…

00:35:39

SALVA

Clip

Episode 78 | Leading with Empathy and Bold Change with Minou Clark of RealSe

09 Ottobre 2025

This week, I sat down with Minou Clark, CEO of RealSelf, to talk about leadership, culture, and why creativity is the secret weapon in business. Minou’s journey is anything but traditional. From theater major to running digital growth at BuzzFeed, PopSugar, People, Yahoo, and Paris Hilton’s 11:11 M…

00:35:07

SALVA

Clip

Dichiarazione di non responsabilità: Il podcast e la grafica incorporati in questa pagina provengono da Jess Cervellon, che è di proprietà del suo proprietario e non è affiliato o approvato da Listen Notes, Inc.