Quality Is A Financial Strategy
In the first episode of Beyond Quality, host Rex Wallace and co-host Nate Lucena welcome actuary Eve Anderson, Director of Actuarial Services at Zing Health, for a candid conversation about quality as a financial strategy in Medicare Advantage. Eve unpacks the difficult cycle smaller MA plans face,…
Improvement Science Eats Org Charts for Breakfast!
What if quality wasn't just a department but the entire operating strategy of your organization? In this episode, host Rex Wallace sits down with improvement scientist and author Dr. Dave Williams and co-host Ryan Bernstein to explore how healthcare organizations can move beyond project-level proce…
Is AI More Biological or Technological- It’s Complicated!
In Season 2, Episode 3 of The HumanUp Imperative, Rex Wallace is joined by Dr. John Sviokla, co-founder of GAI Insights and Executive Fellow at Harvard Business School, for a grounded, forward-looking conversation on AI and its implications for healthcare leaders. Dr. Sviokla argues that by 2030, e…
Every Problem Is A People Problem
In this episode of Beyond Quality, host Rex Wallace and this episode's co-host Laurie Call welcome Dr. Matt Poepsel, PhD, Vice President & Godfather of Talent Optimization at The Predictive Index, to explore why every business problem is, at its core, a people problem. The conversation unpacks how …
Health Literacy As A Quality Standard
Health literacy is not a soft skill. It's a quality infrastructure issue.You've invested in an outreach vendor. You've built the workflows. You've rewritten the scripts twice. None of it matters if the member on the other end of the phone doesn't understand what they're being asked to do — or why.H…
From Fragmentation To Flow
Every health plan and provider is investing in a better experience — so why does healthcare still feel so disconnected to the person living it?
In this episode of Beyond Quality, Rex Wallace is joined by three leaders who spend their days inside that gap: Heidi Salerno of Rex Wallace Consulting, Ja…
Caring or Converting: Is AI Working For Us or On Us?
The apps in your pocket are built to keep you. A behavioral scientist explains how to tell when technology is caring for you and when it is quietly working you over.
Eden Brownell works at the intersection of behavioral science and AI. She started in theater, moved through the foster care system an…
Margin Compression, MLR & GLP1s Oh My
A health plan CFO on why your quality budget keeps getting cut, and how to actually win it back.
Anna Mateja, Chief Financial Officer of Community Health Choice, joins Rex Wallace and co-host Paige Caprara to break down the financial backdrop facing health plans in 2026: margin compression, members…
Intersection of Quality Improvement and Health Literacy (HLOL #275)
Rex Wallace is Founder and CEO of Rex Wallace Consulting, a firm that helps health plans improve quality. A key way they accomplish this is by helping organizations improve the experiences of their members.
Jennifer Nguyen is a Quality Improvement Consultant with Rex Wallace Consulting. Building o…
How To Be A Partner In Change Not The Arbiter
How to Be the Partner in Change, Not the Arbiter
Healthcare has never had more ways to reach people: calls, texts, emails, portal nudges, AI outreach. Yet health still isn't communicated in the most relevant way to the people who need it most.
Rex Wallace talks with Michelle Bellon, CEO of Rescue A…
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