# Blake Morgan
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blake morgan is an American musician, singer-songwriter, music producer, and record label owner, and activist based in New York City. After releasing the alternative rock solo album Anger's Candy (1997) on Phil Ramone's N2K Sony/Red label, he began producing music independently and founded the label Engine Company Records in 2002, which in 2012 became ECR Music Group. He helps produce all music released by the label, which has included artists such as James McCartney, Janita, Mike Errico, Patti Rothberg, Lesley Gore, David Cloyd and Melissa Giges.
How End-to-End Testing Builds Better AI Customer Experiences
AI readiness goes beyond testing the model.
Even strong AI can fall short when it relies on outdated information, broken workflows, or poor handoffs between AI and human agents.
This week on The Modern Customer Podcast, Seth Johnson, Chief Technology Officer at Cyara, shares what companies need t…
Blake Morgan - When This Season Ends
Old time holiness church of God Cove Chapel Church of God 941 Cranmore Cove Road, Dayton, TN, 37321Pastor LJ Davis Sunday School 10:00am Sunday Morning Worship 10:45am Sunday Evening Worship 6:00 pm Tuesday Night Worship 7:00pmThursday Night Prayer Meeting 6:00pm Contact:covechapeloutreach@outlook.…
Virgin Atlantic Launches the First Airline App in ChatGPT
Virgin Atlantic is the first airline in the world to launch an app within ChatGPT. What could this mean for the future of travel?
In this episode of The Modern Customer Podcast, Blake Morgan speaks with Juha Jaervinen, Chief Customer Officer at Virgin Atlantic, about how the airline is using AI to…
How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind
FedEx moves 18 million packages every day, but customers shouldn't have to feel the complexity behind any of them.
Using AI and two petabytes of daily data, FedEx can anticipate potential problems, improve delivery visibility, and give customers more control and peace of mind.
This week on The Mo…
How Alaska Airlines Is Transforming the Customer Journey With AI
Alaska Airlines is proving that the best CX transformations make complexity disappear for customers.
As Alaska Airlines and Hawaiian Airlines moved onto one technology foundation, the goal was to replace separate bookings, tickets, apps, and support channels with a more connected journey while pre…
New York Life Is Turning Customer Feedback Into a Decision Engine
For a 180-year-old Fortune 100 company, modernization requires more than adopting new technology. New York Life is rethinking how customer insight moves through the organization—and how quickly it turns into action.
On the latest episode of The Modern Customer Podcast, Regina Warga, VP of Experien…
How Canva Connects AI Innovation to Customer Success
Canva has seen approximately 40 billion instances of AI usage across its platform.
But adding more AI doesn't automatically create a better customer experience. Customers still need to be able to find, understand, and use it.
This week on The Modern Customer Podcast, I spoke with Rob Giglio, Chie…
Why Volkswagen Combined Marketing and CX to Grow Its Brand
At Volkswagen, existing owners can become "walking advocates" for the brand. So when the company thinks about a message or an audience, it also considers what that message says to the people who already have a Volkswagen in their driveway.
That's where bringing marketing and CX together gets inter…
How AI Connects Customer Feedback to Business Metrics
Customers tell companies what is working and what is broken every day. But that feedback often sits across support tickets, reviews, social media, chatbots, and other channels. When teams cannot connect those signals to business performance, they struggle to identify which customer issues require a…
Must Love Dogs: The Coolest CX Case Study You Haven't Heard Yet
Must love dogs. 🐾 This is one of the coolest customer experience stories I've shared on the podcast.
This week on The Modern Customer, I'm joined by Neil Gill, CEO and president of Dogtopia, to talk about keeping care personal across more than 270 locations.
We discuss training teams, building tr…
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I have no special talent. I am only passionately curious, and
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