Panel: Decoding Beijing's reform to turn complaints into change

Seven years into the reform on "swift response to public complaints," how has Beijing changed the way public concerns reach the government and lead to action? How does the system turn problems into a form of oversight? And what lessons can other countries learn from its experience?
Host Dou Hongyu is joined by Prof. Ma Liang with the School of Government, Peking University, Mario Cavolo, Founder & CEO of M Communications Group and Senior Fellow at the Center for China & Globalization, and Einar Tangen, Senior Fellow at the Center for International Governance Innovation, a Canadian Think Tank.