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No matter what business you’re in, it is no secret that winning and retaining customers is critical to long term success. But sometimes that’s easier said than done. The challenge is that we are living through a time of unprecedented disruption. Everything from digital advancements to social, econo…
Digital transformation. Innovation. Elevated customer experiences. We’ve all heard it before - insurance can no longer prioritize the old way of doing things ahead of providing exceptional client experiences. But while everyone is talking about the “why,” it’s the “how” that often feels vague and a…
The push to innovate both insurance distribution and the consumer products themselves is really a global effort. And while in some cases, there is a regionality consideration where certain products are needed based on the exposure of that area or consumer preferences, ultimately there is so much to…
When thinking about the strategic direction of your company or even your industry, many of us probably have had a moment of “what would Amazon do?” Afterall, they are the world's most valued brand, so why not take the same approach as they would to the challenges and opportunities your business may…
If there’s anyone that knows something about developing innovative ideas and seeing them through to success, it’s Laura Bennett, SVP e-Consumer North America at Chubb. Not one to shy away from a challenge, Laura is making a difference in insurance by thinking differently, executing on new programs …
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