🇺🇸 How to pro-actively guide Operational & Strategic Stakeholders with John Huber

Kicking Off Season 2 with a Customer Success Architect!
I am very excited to announce that 'To Customer Value and Beyond' is returning for Season 2!
I sat down with John Huber, Founder of Customer Success Architects.
John is a seasoned expert in the B2B SaaS space with over 20 years of experience leading Customer Success, Account Management and Services teams in the US. Having worked across both enterprise and growth-stage companies, he brings a very practical, "in-the-trenches" perspective to the table. Today, John works as a fractional CS leader and strategic advisor, helping founders and revenue leaders align customer outcomes to business goals. He’s known for his operator-first approach and his ability to help teams turn customer success into a scalable, measurable growth engine.
In this season opener, we discussed:
- The Architect’s Framework: Practical strategies for moving beyond reactive support to ensure customers fully realize value from their investments.
- The Fractional Model: How growth-stage companies can leverage strategic CS leadership to reduce churn and improve NRR without over-scaling too early.