28 April 2025

TENTANG EPISODE INI

What if service wasn’t just a department, but a way of thinking across your entire organization?

In this episode of The Learning+ Podcast, Ron Kaufman - global expert on service culture and best-selling author of Uplifting Service - joins us to break down what it really takes to build a culture of continuous service improvement. We explore why mindset can't be taught in a day, how tools and actions shape culture, and why service is about creating value for everyone you interact with - not just customers. Practical, powerful, and yes, even a little funny - you won’t look at service the same way again.

Connect with Ron

LinkedIn: https://www.linkedin.com/in/ronkaufman/

Website: https://www.ronkaufman.com/

Books: https://www.ronkaufman.com/books/

The Six Levels of Service: https://www.youtube.com/watch?v=iktw-KhAq-g

Connect with Learnnovators

Website: https://learnnovators.com/

LinkedIn: https://www.linkedin.com/company/learnnovators/

Connect with Vidya

LinkedIn: https://www.linkedin.com/in/srividyakumar/

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