TENTANG EPISODE INI
Technology Executives Review® August 28 Month-End Edition Includes Special Report: AI Use in Customer Experience, Networks and Telecommunications
Host: Alex Jarett, Founder, Technology Executives Club® Featured
Guest Analyst: Dave Dyson, Founder of Eclipse Telecommunications
In this August 28 Month-End Edition of the Technology Executives Review®, Alex Jarett is joined by Dave Dyson, Founder of Eclipse Telecommunications, to review and analyze the top headlines in AI & Advanced Technologies, Technology Leadership, and Industry News for the month of August.
This episode includes a special report, “AI Use in Customer Experience, Networks and Telecommunications,” where Alex and Dave discuss how AI is reshaping customer experience, contact centers, network operations, telecommunications infrastructure, and the technology behind customer service and support.
In this episode:
✳️ Why AI in customer experience should improve the customer journey, not just add another disconnected tool
✳️ Why customers still need a fast and easy path to human escalation
✳️ Why contact centers should be one of the easiest places to measure AI impact and ROI
✳️ How AI can help make every customer service representative more effective
✳️ Why AI data centers are creating major power consumption and infrastructure concerns
✳️Why telecom carriers may be one of the sectors already showing measurable AI ROI
✳️How AI is helping networks become more autonomous, self-healing, and secure
✳️ Why shadow AI and “shady AI” create serious data, security, compliance, and governance risks
The program also features insights from recent Technology Executives Club® Leadership Briefings, including Tory Bjorklund, Dave Dyson, Jeff Scheetz, Anna Tatar, Richard Doran, and Amar Lingam.
➡️ Watch all of our Leadership Briefings and get weekly AI & Technology Leadership briefings plus exclusive invitations by joining the TEC Insiders Community: www.technologyexecutivesclub.com
