TENTANG EPISODE INI
Khaled Naga, CEO of Al-Thiqa Group Division, joins Ashish Tulsian, Co-founder and CEO of Restroworks, on Restrocast for a grounded conversation on what it really takes to scale multi-brand restaurant operations in Kuwait and the wider GCC. Khaled shares Al-Thiqa's story of operating 57+ locations across Kuwait, expanding into markets like London and Qatar, and the operational shift from running global franchises to building homegrown brands.
They unpack how external forces shape unit economics, from sudden labor and regulatory changes to post-COVID demand swings and intense price competition. Khaled also highlights how Gen Z is changing both customer behavior and hiring, and why operators need teams that can adapt quickly as trends and platforms evolve.
The discussion shifts to practical leadership lessons, including building a culture where teams bring solutions, earning trust through consistency, and staying focused on execution while navigating constant volatility.
Find us online:
Ashish Tulsian- https://www.linkedin.com/in/ashishtulsian/
Khaled Naga- https://www.linkedin.com/in/khaled-naga/
