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We spend a lot of time perfecting the customer experience in the sales and marketing process. But what about customer support? Are your customers getting an exceptional experience there, too?
Rob May is our guest on today's episode of Frictionless. Rob is Co-Founder and CEO of Talla, a platform and knowledge base that combines Artificial Intelligence, automation, and machine learning to help customer facing teams get the right information when they need it.
On this episode of the show, we're talking about how you can create a great customer support experience. Specifically, how you can implement AI to improve the efficiency, quality, and overall experience customers get in support interactions.
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