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How to fix it?
TENTANG EPISODE INI
Dominic Constandi, Chief Customer Officer at ZoomInfo, says you need to hone in on metrics rather than take them at face value.
In this episode, you’ll hear how he looks at metrics like a pyramid. At the bottom is the preliminary data and at the top is the true story of what value customers are deriving from your products.
How do you reach the peak? Listen in to find out.
Inggris
Amerika Serikat
CARI EPISODE TERDAHULU
Cari episode sebelumnya dari Flourish CX.
EPISODE LAIN DALAM PODCAST INI
Does everyone in your organization, from an intern to the CEO, know how what they do on a daily basis affects your customers?
Bill Staikos, SVP, Evangelist, and Head of Community Engagement at Medallia, says understanding how you’re accountable to the customer is key to creating a truly customer-l…
The most valuable brands out there are able to draw a direct line between customer experience and their bottom lines.
In this episode, Greg Kihlstrom, best-selling author, speaker, advisor and Principal and Chief Strategist for GK5A, breaks down how to measure important aspects of CX so you can pu…
Every metric has a story to tell. Are you reading them from start to finish?
In this episode, we’re joined by John O’Melia, Chief Customer Officer at Contentsquare. John says while leading indicators are the ones that determine whether or not your customer is going to be successful in the future, …
When a customer gives feedback, are you sharing it with someone who can use it?
Rachel Lane, Contact Center Principal at Medallia, says companies who don’t use the data they collect is one of her biggest CX pet peeves. In this episode, Rachel discusses all the ways data can be used better to give …
Sanggahan: Podcast dan karya seni yang disematkan pada halaman ini berasal dari Zoomin Software, yang merupakan milik pemiliknya dan tidak berafiliasi atau didukung oleh Listen Notes, Inc.
Sunting
Terima kasih telah membantu agar basis data podcast tetap terbaru
