DigitalTransformationTalk: Closing the engagement divide in the age of AI driven customer expectations

This is the audio-only version of our weekly digital technology and innovation talk show, DigitalTransformationTalk. Join us for free by visiting www.business-reporter.co.uk/digitaltransformationtalk

The panel discussion is titled:

DigitalTransformationTalk: Closing the engagement divide in the age of AI driven customer expectations

• Identifying the confidence gap - why brands are failing to meet customer expectations despite improved engagement metrics
• The operational barriers holding businesses back, from disconnected data and siloed teams to fragmented customer journeys
• How AI, unified customer data and real-time insights can help organisations deliver more meaningful and scalable customer experience

This episode is hosted by Kevin Craine

https://www.linkedin.com/in/kevincraine/

Andrés de la O, DTC Personalization, Data & Analytics, Ex - AB InBev

Deyana Petrova, Director, Growth, CRM Strategy, Revenue Ops, August

Ranko Jelaca, Marketing Director LESE zone, Lactalis Group

Charlotte Nicholls, RVP Revenue, EMEA, SAP

Hosted on Acast. See acast.com/privacy for more information.