TENTANG EPISODE INI
How Agents Are Driving Operational Efficiency in B2B Commerce Featuring Derek Neff, Studio Science
Derek Neff discusses how agentic commerce is transforming B2B buying through conversational AI, predictive purchasing, and operational efficiency. He shares how brands are using intelligent commerce experiences to simplify reordering, improve customer service, and create faster, more personalized buying journeys for dealers, service teams, and customers alike.
Manufacturing's Digital Future: How Agents and LLMs Are Transforming B2B Featuring Shane Smyth, Saltbox
Shane Smyth explores how manufacturers are modernizing legacy commerce systems with AI-powered search, self-service buying experiences, and intelligent product configuration. The conversation highlights how agents can simplify complex B2B processes such as warranty claims, replacement parts, and post-purchase support while helping manufacturers deliver more efficient, scalable customer experiences.
The Concierge Experience: Agentic Commerce in Luxury and B2B Featuring Trish Myers, Account Executive with Salesforce
Trish Myers explains how agentic commerce is creating personalized, concierge-style shopping experiences across both luxury retail and B2B commerce. She shares how AI agents are helping brands accelerate the path from product discovery to purchase through conversational recommendations, cross-channel support, and more intuitive customer interactions.
Show Highlights:
- Agentic commerce and the future of AI-driven buying experiences
- Conversational AI for B2B ordering and customer service
- Manufacturing digital transformation with intelligent commerce platforms
- Search-first commerce experiences powered by LLMs and agents
- Warranty claims, replacement parts, and post-purchase automation
- Personalized luxury and retail shopping with AI concierge experiences
- Unified data, operational efficiency, and scalable commerce innovation
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Episode Credits
If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.
