What Do You Do When a Client Crosses the Line?

A client makes $16k in two months… then emails that charging for coaching is “immoral,” threatens to slander us, and even messages my wife—yeah, we’re going there. In this episode, Zander Fryer and Jay Williams share raw “bad client” stories and the lessons that made us better coaches: spotting red flags early, setting boundaries, and knowing when to fire a client. We break down why free/discounted clients often don’t do the work (“people who pay, pay attention”), how to separate hurtful projections from useful feedback, and the 3 filters we use on every enrollment call—decisive action-taker, coachable, doing it for the right reasons. We also talk about the trap of chasing perfect 5-star reviews, why ethical selling is part of your job, and how to protect your energy so you can help the clients who actually show up.

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