TENTANG EPISODE INI
Abby Armada, Customer Support Manager at Flickr, shares why she thinks support leaders should hire agents with unconventional resumes. Abby’s team is full of unconventional support heroes, including former teachers, a bank teller, photographers, retail workers, a geologist, and more. Even Abby herself comes from a TV and film costume design background.
In this episode, Abby shares how this diversity has turned Flickr’s support team into a powerhouse, what unconventional resumes she looks for when she hires, and how she develops each agent into a support rockstar.
In this episode, Abby shares how this diversity has turned Flickr’s support team into a powerhouse, what unconventional resumes she looks for when she hires, and how she develops each agent into a support rockstar.
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Amerika Serikat
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CARI EPISODE TERDAHULU
Cari episode sebelumnya dari Beyond the Queue: Inside Customer Support.
EPISODE LAIN DALAM PODCAST INI
James Baldwin, Director of User Success and Support at Change.org, talks about how he handles unpredictable spikes in ticket volume. James has a ton of experience with this topic because Change.org’s ticket volume is largely tied to world events, which means he can’t always predict when spikes will…
David Kohl, Director of Support at Shopify, shares how he and his team use deep customer understanding to drive merchant growth.
In his 25+ years working in customer support (with a brief foray into sales), David has supported many different types of customers, in several different industries. Eve…
Eric Broulette, Director of Global Support at WP Engine, shares his best practices for building and maintaining a relationship between the customer support and product teams. Eric credits this strong relationship at WP Engine as one of the key reasons his team’s support interactions decreased by 5%…
Angela Raiford, Director of Community Happiness at Patreon, talks about how she uses data and segmentation to support over 7 million users (across B2B and B2C) — with a 50-person team.
Patreon was one of the first companies in the rapidly growing creator membership space. As a support leader there…
Sanggahan: Podcast dan karya seni yang disematkan pada halaman ini berasal dari Stonly, yang merupakan milik pemiliknya dan tidak berafiliasi atau didukung oleh Listen Notes, Inc.
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