TENTANG EPISODE INI
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We are back from hiatus and Mikeās got a new job!
Kathi shares a story to introduce todayās topic around customer experience.
Mike tells us how one simple relationship turned into four car deals and counting.
He also shares a pretty epic real-time 5 star review story from a dealership non-customer.
Hereās the link to the CD player Kathi got
Becoming Katherine Graham documentary on Amazon Prime
Paradise on Hulu
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Got a question? Email either of us!
Kathi: kathi@krusecontrolinc.com
Mike: mikethecarguy@outlook.com
Inggris
Amerika Serikat
DALAM EPISODE INI
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CARI EPISODE TERDAHULU
Cari episode sebelumnya dari Beyond The First Pencil.
EPISODE LAIN DALAM PODCAST INI
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This week, we circle back to a subject that is near and dear to us: Google My Business, aka Google Business Profiles. These profiles are super helpful in local SEO/search and adding photos regularly is a best practice. SearchLab has just completed a car dealer ā¦
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Kathi returns from a great Used Car Week conference and shares a few tidbits.
Then, we spend most of our time discussing this trend of companies forcing their staff to share and promote their employer on their personal social media feedsā¦without compensation.
Eā¦
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Instagram's recent decision to remove the ability to search by #hashtags marks the end of an era for social media users. In this episode, we reflect on the impact of losing this once-powerful discovery tool. We also explore a growing trend among tech compaā¦
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How does a manufacturer create and sustain a vehicle brand that customers love?Ā
Kathi and Mike discuss manufacturer brands and re-branding (ie: Jaguar + more) and how others have fared in the past (from a dealer and dealership management perspective).Ā
Music:ā¦
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Kathi and Mike are happy that more dealers are talking about the power of video, even if itās nearly 15 years after we began urging dealers to welcome it.
Mikeās blog post: Sales Management by C.P.A.Ā
The Jam: About a Young Idea
āModern music, emphasis on Mod. ā¦
Sanggahan: Podcast dan karya seni yang disematkan pada halaman ini berasal dari Kathi Kruse and Mike theCarGuy Correra, yang merupakan milik pemiliknya dan tidak berafiliasi atau didukung oleh Listen Notes, Inc.
Sunting
Terima kasih telah membantu agar basis data podcast tetap terbaru
