इस एपिसोड के बारे में
James Baldwin, Director of User Success and Support at Change.org, talks about how he handles unpredictable spikes in ticket volume. James has a ton of experience with this topic because Change.org’s ticket volume is largely tied to world events, which means he can’t always predict when spikes will happen, how big they’ll be, or how long they’ll last.
In this episode, James shares how he plans ahead for these spikes, what’s included in the plan, and how he keeps his team motivated and energized when ticket volume skyrockets.
In this episode, James shares how he plans ahead for these spikes, what’s included in the plan, and how he keeps his team motivated and energized when ticket volume skyrockets.
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पिछले एपिसोड्स खोजें
Beyond the Queue: Inside Customer Support के पिछले एपिसोड खोजें।
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अस्वीकरण: इस पृष्ठ पर एम्बेडेड पॉडकास्ट और कलाकृति Stonly से हैं, जो इसके मालिक की संपत्ति है और Listen Notes, Inc. से संबद्ध या समर्थित नहीं है।
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पॉडकास्ट डेटाबेस को अपडेटेड रखने में मदद के लिए धन्यवाद।
