I'll Be Back: Building an Experience Worth Returning To with Shep Hyken
What does it take to create a customer experience that keeps people coming back? In this episode of Beyond Bricks, Dr. Nathan Unruh sits down with customer experience expert and bestselling author Shep Hyken to discuss his book, I'll Be Back, and why great customer service is more than a way of do…
AI, Trust, and the Human Touch: Redefining CX with Shep Hyken
Episode Summary:
In this episode, Shep Hyken joins Nicole to break down why “average” customer experience is the biggest risk companies face today. From moments of magic to the power of consistency, Shep shares research-backed insights on how trust is built—and lost—in every interaction. Together…
Why Customer-Centric Companies Outlast Competitors Featuring Clifford Hudson
How Customer Experience (CX), Not Technology, Should Drive Business Strategy
Shep interviews Clifford Hudson, the former CEO of Sonic and co-author of Bricks and Clicks: How We Drove Sonic Into the Digital Age. He talks about how business leaders must let customer needs and convenience drive t…
Reinvention, Relevance and Long-Term Success: The Business Behind Customer Experience with Shep Hyken
Shep Hyken, founder of Shepard Presentations, a customer service and experience consultancy that helps businesses create exceptional customer experiences, build loyalty, and drive long term success.
Through keynote speaking, advisory work, books, and training, Shep helps organisations create custo…
Why Customer-Centric Companies Outlast Competitors Featuring Clifford Hudson
How Customer Experience (CX), Not Technology, Should Drive Business Strategy
Shep interviews Clifford Hudson, the former CEO of Sonic and co-author of Bricks and Clicks: How We Drove Sonic Into the Digital Age. He talks about how business leaders must let customer needs and convenience drive t…
How to Operationalize Customer Retention Featuring Ed Howie
Six Essential Realities for Winning Lifelong Customers
Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep customers coming back for life by training frontline employees to deliver consistent service and building a simple system focused on retention instead of a…
How to Operationalize Customer Retention Featuring Ed Howie
Six Essential Realities for Winning Lifelong Customers
Shep interviews Ed Howie, Founder & CEO of Lifelong Customers®. He shares how to keep customers coming back for life by training frontline employees to deliver consistent service and building a simple system focused on retention instead of a…
How Memberships Create Customer Loyalty and Retention Featuring Jeff Helfgott
Turn Every Customer Interaction into a Longterm Relationship
Shep interviews Jeff Helfgott, CEO of Boardroom Salon for Men. He talks about how businesses can transform customer transactions into long-term loyalty, drive recurring revenue, and elevate the customer experience.
This episode of Am…
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