A Five Star Hotel Guest Relations Agent on Blending Profit, Purpose & Hyper-Personalisation
What does it take to become a hospitality leader? Joaquin D'Orazio is finding out; from washing dishes at a historic New Jersey inn to managing guest relations at a five-star Boca Raton resort, all while earning his degree and winning HSMAI's Peter Ricci Scholarship.In this conversation, Joaquin s…
Precincts, Wellness & What Every Hotelier Should Know About Tomorrow's Hotels
From Mirvac's magic sauce to Starwood's global machine to his own creative ventures, Andrew Taylor has seen hotel development from every angle. Why are basement gyms obsolete? What do office conversions in Paris and Sydney have in common? And when did 'design for design's sake' stop working? Andre…
Night Audit to CEO: Saying Yes Changes Everything
Today's conversation with Michael Johnson is exactly what this podcast is about: Bridging that gap between the executive suite and the housekeeping closet, between 45 years of experience and day one nerves. Michael's seen it all, led through it all, and pivoted when needed. Whether you're a studen…
Hotel Sales Consultant: The Magic is in You
🏨 From Hotel Rooms to Breakthroughs, Kelley Wacher shares her journey from Thomas Cook Travel and hotel sales to becoming an executive coach who helps leaders unlock their own potential.
💡 "Stop Selling, Start Serving", Discover why reframing sales as service transformed Kelley's approach to hos…
Direction of travel in 2026 and why all businesses need talent with a hospitality-first mindset
Ahmed Elhawary talks about navigating the ups and downs of launching Mayfair Jets just weeks before the pandemic. Plus: The CEO and president of The Leading Hotels of the World, Shannon Knapp, on 2026 travel trends.
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You're a Rock Star (Someone Had to Tell You)
⭐"Hoteliers have boardroom-grade skills but are too busy changing rates and putting out fires to notice. Janet McBain's message to every professional at every level: stop underrating yourself. Whether you're a night auditor or a regional GM, you've been brilliant this whole time!
Host: Shannon Kn…
What Rental Cars Taught Me About Selling Rooms
Mike Godfrey on Filters, Shoulders, and Trusting Pace:
🚗 Career Journey Across Two Facets of Travel
🎯 The Car Rental Lesson: Embracing Minimum Length of Stay
🔧 Minimum Stay as Filter, Not Force
😰 Don't Panic Over Empty Books
📊 Focus on What Matters
🚛 The "Jargon Junkie Crap Truck" Moment
Host…
Two Habits That Will Change How You Lead | Heidi Gempel
What if two simple habits could change everything about how you lead?
In this episode, Shannon sits down with Heidi Gempel — executive coach, former VP or revenue and distribution management at Minor Hotels, and founder of HGE International to talk leadership, courage, and the habits that separa…
How to Navigate Career Changes: Stephen Fraser
Curious about how to navigate career changes?
In this episode, Shannon sits down with Stephen Fraser — hospitality veteran, former tech industry leader, and Head of Reservation Services at EVT Connect Hospitality — to talk career pivots, transferable skills, and what it really takes to build a r…
Hotel Sales Skills that Fill Planes: Matthew Borger
From selling room nights to filling planes, Matt Borger has spent over two decades navigating the commercial side of hospitality and aviation — from Business Development Manager roles at Mantra and Seville, to Director of Leisure Sales at Mirvac, to his current role as Airlines and Partnership Man…
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