The $750 Billion AI Opportunity in Customer Service | Mike Murchison, Co-founder and CEO of Ada
Mike Murchison is the Co-founder and CEO of Ada, the AI-powered customer service automation platform.
Ada’s product and scale puts Mike at the forefront at how AI is changing software and labor markets, and this conversation felt like both a glimpse into the future, and a look into the past, at a…
Customer Support (The Derby Mill Series ep 07)
Meet Ada, a Canadian AI agent platform automating the resolution of customer service interactions. When customers have complex requests—such as resetting passwords, checking order status, or requesting a refund—Ada uses large language models to radically reduce the amount of human effort required …
Customer Support Unpacked (The Derby Mill Series ep 08)
In this unpacked episode, the team further expands its discussion of themes that came up in episode seven, which explored the automation of customer support with artificial intelligence. Our guests in that episode were a duo that is leading efforts in that space: CEO Mike Murchison and chief produ…
Successful AI Implementation isn’t about Technology with Mike Murchison, CEO at Ada
Our guest for Episode 76 is Mike Murchison, the CEO and Co-founder of Ada, an AI customer service platform dedicated to making customer service extraordinary for everyone. He brings more than a decade of experience to the conversation.
In this episode, Ross and Mike discuss how to navigate buying…
553 - From Detailing Side Hustle to Hot Rod Dreams w/ Mike Murchison
In this episode of the RoadFS Podcast, we’re joined by the high-energy and inspirational Mike Murchison from Waycross, Georgia. Known for his educational detailing videos, Mike shares his journey from side hustle to full-time detailing professional — all fueled by passion, hustle, and a deep love …
'Canada's edge in applied AI' with Nvidia and Waabi leaders
"The talent here is incredible, right? When we started faculty, I walk in the class and there's Jimmy Ba. Every time you guys train a neural network, you're using his algorithm."
Sanja Fidler (Nvidia VP of AI research) and Raquel Urtasun (Waabi founder and CEO) sit down with Ada CEO Mike Murchiso…
Transforming experience for business outcomes - Interview with Sid Banerjee, Mike Murchison and Paloma Paraja
Today’s episode of the Punk CX podcast features three interviews I recorded whilst at Medallia’s Experience event in Las Vegas on the 10th, 11th and 12th February. The interviews are with Sid Banerjee, Chief Strategy Officer at Medallia, Mike Murchison, co-founder and CEO of Ada, and Paloma Paraja…
The split personality disorder plaguing many brands - Interview with Ping Wu of Cresta
Today’s episode features a chat I had recently with Ping Wu, CEO of Cresta. We chat about a range of issues, including how many brands seem to be suffering from a split personality disorder, why CRM technology is fundamentally not the right type of technology to develop the type of conversational …
How Ada Closed Enterprise Deals That Actually Matter with Mike Murchison
The conversation delves into Mike's entrepreneurial journey, from his early experiences to the challenges he faced in customer service. It explores the motivation behind starting a company and the insights gained from previous startups. Additionally, it discusses the impact of growth on customer r…
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