Challenges and Solutions for Supporting Frontline Teams: JD Dillon
Frontline workers form the massive, beating heart of the global workforce, constituting up to 80% of all employees. But their enablement, experience, and upward mobility often remain quietly neglected. We sit down with J.D. Dillon, author of the upcoming Frontline Enablement Playbook, to dissect t…
Moving from rigid training to intentional human connection
In this episode, we dive into the complex, vital, and often overlooked world of the frontline workforce—the 70-80% of the working world that keeps our daily lives running.
Our guest is JD Dillon, a leading voice in frontline enablement who began his career managing theme parks and movie theaters b…
Todd Lucas on Building a Training Program From Scratch That Created a Better Employee Experience at Family Farm and Home
Todd Lucas is the Director of Family Culture at Family Farm and Home, a family-owned rural retail chain that has grown from 19 locations to more than 80 stores across Michigan, Indiana, Ohio, Maryland, and Pennsylvania since he joined in 2012. A former radio DJ turned Menards store manager, Todd c…
Connection, Community & Frontline Performance w/ JD Dillon
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We spend a lot of time talking about frontline performance through metrics, productivity, and turnover.
But underneath all of that are people doing hard work every day, often under pressure, while trying to feel supported by the people and systems around them.
Today we’re joined b…
The Frontline Enablement Playbook: Bridging the Gap for the World’s Most Essential Workforce with JD Dillon
In this episode of The Learning & Development Podcast, David James is joined by JD Dillon to celebrate the launch of his new book, The Frontline Enablement Playbook. They explore why the traditional L&D toolkit often fails the deskless workforce and how JD’s experience at Disney helped shape a mor…
Shift by Shift: Training for Frontline Performance
Frontline teams do not have spare hours for training. They have minutes between customers, tasks, and the next urgent request. Yet many training programs still ask them to step away from work to learn.
JD Dillon joins IDIODC to explore a better approach. Learn how to shift from isolated courses t…
487: Frontline Lessons for Every Learning Business with JD Dillon
Courses and conferences are the backbone of many learning businesses’ portfolios, but for frontline and deskless workers—who make up roughly 80 percent of the global workforce—that model often doesn’t fit how the jobs actually get done.
In this episode of the Leading Learning Podcast, co-host Celi…
Leadership Is the End, Not the Means with JD Dillon
In this episode, Ty sits down with JD Dillon, a marketing and customer experience executive and former Army officer, to explore what it means to make leadership a discipline of its own. JD shares how military leadership shaped his belief in leading from the front and creating opportunities for oth…
Stop waiting to be noticed: Build the career you want | JD Dillon
What happens when being good at your job is not enough?
JD Dillon has spent his career working across movie theaters, Walt Disney World, learning and development, technology, operations, and frontline enablement. Along the way, he learned something that changed how he approached his career:
You ca…
Why Traditional Training Fails Frontline Teams
In this episode, JD Dillon, author of The Frontline Enablement Playbook, shares why frontline employees need a fundamentally different approach to learning, enablement, and performance support. He explains why traditional training often clashes with the realities of frontline work, how L&D teams c…
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