# Dana Chisnell
פרקי פודקאסט מובילים
מְעוּדכָּן:
dana chisnell is an American public interest technologist, civic designer, adjunct lecturer and Fellow at the Harvard Kennedy School of Government.
== Career ==
Chisnell began her career in 1987, working with banks, insurance companies, and tech companies as a designer and usability researcher. In 2001, Chisnell began consulting as UsabilityWorks.
Episode 36: Experience Design with Jared Spool
In this episode, I am joined by special guest, Jared Spool! We are talking about transformational UX research and design strategies. We cover a lot of actionable insights and share a few laughs too. You will learn about how to evaluate the readiness and urgency required to make a maximum strategic…
EP 45 - Turning Touch Points Into Trust Points at the Department of Homeland Security featuring Dana Chisnell & Stephanie Moore
In this episode of The CX Tipping Point Podcast, Martha Dorris spoke to Dana Chisnell, the Executive Director of the Customer Experience Directorate and Stephanie Moore, the Program Manager for the implementation of Executive Order 14058 on “Transforming Federal Customer Experience and Service Del…
DHS’ move to agile development to buoy customer experience too
Eric Hysen, the DHS chief information officer, and Dana Chisnell, the director of CX, are expanding their priorities areas to include more customer and employee experience goals as outlined in a new IT strategic plan.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice a…
Episode 4: Disinformation and federal information spaces with Dana Chisnell
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SYNOPSISDana Chisnell joins Dan and Rachel to talk about information in civic tech. Dana discusses her experience with voting systems, immigration, and homeland security. New executive orders on communicating about people directly affected Dana’s job. She explains her rationale fo…
Dana Chisnell 'Design for all: Using Design to improve outcomes between the US Government and its citizens'
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Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trai…
Dana Chisnell 'Design for all: Using Design to improve outcomes between the US Government and its citizens'
This is HCD is brought to you by Humana Design and The Academy.ie
Hello, welcome to Bringing Design Closer. My name is Gerry Scullion and I’m a service design practitioner and trainer based in Dublin City, Ireland.
In this episode, I caught up with the wonderful, the one and only, Dana Chisnel…
Dana Chisnell and Christian Crumlish on the DOGE-ification of Civic Design
Dana Chisnell and Christian Crumlish on the DOGE-ification of Civic Design
When Dana Chisnell and Christian Crumlish took roles in U.S. federal agencies, they knew the work wouldn’t be easy. But what unfolded during their time under the second Trump administration went far beyond bureaucratic resi…
e14 Dana Chisnell on Ballot Design, Civic UX, and the 2000 Election
Dana Chisnell did not set out to work on elections. She was a freelance UX consultant doing work for Intuit and Cisco when she watched the 2000 election returns and thought, "this is an interesting design problem." That thought turned into a twenty-year arc through ballot design, federal governmen…
E14 Part 2 Dana Chisnell on Scaling UX Inside the U.S. Government
What does it take to change how a 260,000-person organization thinks about the people it serves? Dana Chisnell took what she learned from elections and civic design into one of the hardest environments imaginable: the federal government itself.
This is Part 2 of 2. Dana talks about her time at th…
How People Work, Live! ... with Dana Chisnell
Dan and Dana come clean and talk candidly about how you need to navigate workplace politics to get things done. That's carrots and sticks, soft power and hard power, when to spend political capital (and whom to spend it on). Plus, code switching, and de-escalating hostile interactions.
Dana Chisn…
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