אודות פרק זה
A policy document, an ethics committee, and a model registry that nobody updates is not AI governance — it's the appearance of governance. In this episode, Richard Muirhead dissects three documented enterprise AI governance failures across banking, telecoms, and retail, and defines the three non-negotiable components of a program that will hold under regulatory scrutiny and operational stress.
In this episode:
· How Credit Suisse's risk governance apparatus failed to convert model alerts into executive decisions — and what that architecture failure cost
· Why Vodafone's technically sophisticated AI deployment was grounded for eight months by an unanswered accountability question
· How EU-jurisdiction retailers are facing consumer protection actions for AI outputs their governance teams didn't know were happening
· The three operational governance components that separate real programs from theater: accountability mapping, monitoring with teeth, and regulatory readiness as a standing posture.
