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Unmanned, remote self-storage is expanding rapidly, but remote technology stops working the second a physical problem hits the property . In this episode of Stories Behind the Door, I sit down with Chris Terrigno, the 22-year-old Co-Founder of Boots and Mortar, to discuss how his company is solving the maintenance problem for modern operators .
Chris details how Boots and Mortar bridges the gap between digital property management and physical facilities by deploying background-checked, W2 technicians on recurring schedules for overlocks, unit turns, and repairs . We explore how their technician app and client portal give remote owners complete photographic visibility, how Chris dialed thousands of facility managers to hone their service offering, and how he applies John Wooden's classic discipline to build a high-accountability business while finishing his degree at Colorado State .
Episode Highlights:-
The Missing Link in Remote Ops: Why unmanned facilities struggle with local handymen and how centralized maintenance protects NOI .
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White-Glove Field Execution: Recruiting disciplined professionals—such as local firefighters—for recurring site visits .
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Total Transparency: Replacing guesswork with technician apps and client portals providing live photographic proof of work .
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Cold-Calling as Market Research: How asking operators for advice instead of pitching built a nationwide pipeline .
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Founder Focus at 22: Balancing CSU classes, dialing 100+ owners a day, and building a scalable service model .
Connect with Chris: Visit bootsandmortar.com or reach out directly at chris@bootsandmortar.com .
Sponsor Shoutout: Brought to you by Kiwi 2 Construction . Wayne Woolsey and his crews bring 30+ years of structural steel experience to self-storage and small bay flex developments . Head to kiwisteel.com early in your planning to put three decades of steel expertise behind your next build ! As always, special thanks to Barry Sherman and the team at S3 Partners .
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