על אודות פודקאסט זה 🔗
Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
מנחים:
תדירות עדכון:
every 26 days
אורך אודיו ממוצע:
28 minutes
ראיונות אורחים
יש ספונסרים
אנגלית
ארצות הברית
55 פרקים
מאז 24 בספטמבר 2020
episodic
בפודקסט זה 🔗
הפרק החדש ביותר 🔗
On this episode, we ask whether your website is quietly driving contact volumes — and how the right strategy can cut avoidable calls before they happen.
When a customer can't find an answer on your website, their need doesn't just disappear. It becomes a call or a ticket for your support team. Con…
חיפוש פרקים ישנים
חפש פרקים קודמים של Questions for now - Compelling perspectives on digital CX.
פרקים קודמים 🔗
On this episode, we explore how agentic AI is turning the contact center into a growth engine — and how to make that shift without losing customer trust.
Salesforce is framing the 2026 Dreamforce conference around the agentic enterprise: organizations where AI agents handle routine work autonomous…
On this episode, we ask why the knowledge top contact center agents have often never reaches contact center AI systems — and what it takes to build a feedback loop that captures it.
The most valuable knowledge in a contact center lives in two places: call transcripts, and the people already excell…
On this episode, we look at where enterprise CX AI actually stands in 2026 — and why deployment and performance are not the same thing.
The Enterprise CX AI: 2026 Global Survey, conducted by Ryan Strategic Advisory and commissioned by TELUS Digital, reached 815 enterprise CX decision-makers repres…
On this episode, we explore what rigorous AI safety testing looks like for customer-facing AI — and why most deployments carry more risk than the teams running them expect.
Testing AI before launch is standard practice. But one-time manual testing treats AI like a deterministic system. Model behav…
On this episode, we explore AI orchestration in contact centers — and what CX leaders need to know to move from digitized chaos to operational clarity.
Most brands have implemented AI in their customer experience operations to some degree. But when systems are siloed, data is fragmented and workfl…
On this episode, we explore how realistic voice simulations are accelerating agent readiness — and what CX leaders need to know to implement AI training at scale.
Gener…
On this episode, we explore why enterprises often trust their CX service partners with their customers — but not their revenue.
A new IDC study, sponsored by TELUS Digital, reveals a striking imbalance between the percentage of enterprises that rely on a CX service partner for support and analytic…
On this episode, we explore the critical connection between sales and customer experience teams — and why a misalignment might be costing you customers, revenue and brand reputation.
When sales sets expectations that CX can’t meet, customers may churn faster than you can acquire them, wasting your…
On this episode, we explore the hidden cost of overlooking agent experience — and how it impacts your customers.
Your contact center agents handle hundreds of customer interactions every week, from routine questions to complex issues. When your agents feel empowered, they resolve problems with cre…
הצהרה: הפודקאסט והגרפיקה המוטבעים בדף זה הם מ-TELUS Digital, שהוא רכושו של בעליו ואינו קשור או מאושר על ידי Listen Notes, Inc.
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חיפוש פרקים ישנים
חפש פרקים קודמים של Questions for now - Compelling perspectives on digital CX.
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