אודות פרק זה
In this episode, Shea Smith, an executive coach who helps leaders get unstuck, shares her insights on the importance of feedback for team and organizational growth. We discuss how to capture and measure the behavior of giving and receiving feedback as well as the challenges in quantifying feedback. The discussion highlights that ineffective feedback often stems from vague delivery, poor timing, and a lack of connection to individual and organizational goals. To improve, leaders need to be intentional, ensure feedback is truly heard and understood, and foster a culture of trust where feedback is seen as an opportunity for growth. Ultimately, the conversation explores how organizations can move beyond anecdotal evidence to quantify the ROI of investing in feedback processes and training, linking it to tangible outcomes like improved performance, reduced turnover, and increased engagement.
Key Takeaways
- Effective feedback is a two-way street that requires both skillful delivery and a receptive mindset.
- Measuring the impact of feedback goes beyond simply tracking conversations and involves looking at tangible outcomes and changes in behavior.
- Building a culture of trust and psychological safety is essential for individuals to be open to receiving and acting on feedback.
- Organizations should consider investing in training for both giving and receiving feedback to maximize its positive impact on performance and culture.
- Connecting feedback to individual and organizational goals increases its relevance and drives meaningful change.
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Contact Shea Smith
Shea Smith is an executive coach who equips high-performing teams and individuals to break through barriers, expand their vision, and deliver outstanding results. Since 2014, she’s been helping leaders get unstuck, think bigger, and achieve lasting transformation that redefines what’s possible. Shea is passionate about empowering her clients to push beyond high performance and unlock extraordinary growth.
