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AI is now a standing item at most strategic tables—shapinghow leaders think about markets, talent, and the future of work. But while investment and experimentation are rising fast, most organizations are still in the early chapters of integration. Beneath the strategy, there’s a quieter conversation about fear, trust, and what remains uniquely human. In this episode, we sit down with Peter Mulford, Chief AI Officer at BTS, to debate whether AI can ever truly replace emotional intelligence. Together, we explore how we currently think about AI, the edges of what it can do, and what remains uniquely human (for now).
Guest Bio:
Peter Mulford is the Chief AI Officer and the Global head of the Artificial Intelligence and Innovation Practice (AI&I) for BTS Inc.
In this role he helps clients get real impact by working with teams and organizations to transform their business using innovation, future back thinking, Artificial Intelligence, and digital technology. He has over 30 years of experience working with clients around the world in different industries, including Sony Interactive Entertainment, Warner Media, Microsoft, AT&T, Saudi Telecom, Lenovo, Samsung, Telkom South Africa, Merck, Coca-Cola, Toyota, Macys, and others.
A sought-out keynote speaker, he has facilitated keynotes at technology and innovation conferences, company offsites, and sales conferences, as well as a private 2-day event with the late Pope Francis and 20 media executives and artists at the Vatican City.
Peter joined BTS in 1998 and has worked in its offices in San Francisco, Johannesburg, Tokyo, London and New York. From 2005-2010, he was the Managing Director of BTS’s East Coast region, leading the largest global office for BTS through a period of market turbulence and growth during which it more than tripled in size. Prior to BTS he worked for a start-up firm in Tokyo, Japan. He has extensive experience in Retail, Consumer Goods, Electronics and Telecom, among many other industries.
Peter holds an MBA in Finance from Columbia Business School, and a Master’s in international Affairs with a focus on Asia Pacific Studies from Columbia University. He speaks Japanese.
