אודות פרק זה
In this episode of the Not Just AI Podcast, Pranay Agrawal speaks with Eric Pace, Head of AI at Cox Communications, about what it truly takes to scale AI across an enterprise from strategy and governance to real-world implementation. Eric shares how AI at Cox has evolved from isolated efforts into a company-wide capability, enabling everything from customer experience improvements to operational efficiency and revenue growth. A key focus is how generative AI builds on existing machine learning systems to unlock deeper insights, improve decision-making, and drive measurable outcomes, such as better service reliability and more intelligent customer interactions.
The conversation also highlights the importance of discipline and structure in achieving impact at scale. Eric emphasizes a product mindset, rapid development cycles, and strong governance frameworks that enable innovation rather than restrict it. He discusses how empowering employees through AI literacy and “citizen development” accelerates adoption across the organization while raising new governance challenges in a world where anyone can build AI tools. The episode closes with a forward-looking perspective on leadership in the age of AI, underscoring that organizations and individuals must continuously adapt as technology rapidly reshapes how work gets done.
