אודות פרק זה
Four federal employees discuss the January-March 2025 reduction in force efforts at GSA that eliminated entire teams, including the Office of Customer Experience’s Service Design - Enterprise Digital Experience unit. The conversation reveals how the elimination of specialized teams doing digital modernization and customer experience work represents not just job losses but the wholesale destruction of institutional knowledge, proven methodologies, and the government’s capacity to tackle complex problems.
Get full access to Ishmael Interactive at ishmaelinteractive.substack.com/subscribe
אנגלית
ארצות הברית
תעתיק 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
פרקים אחרים בפודקאסט הזה
Aaron and George Aye from Greater Good Studio talk the bob and weave of positive action paired with genuine concern for the world. Get full access to Ishmael Interactive at ishmaelinteractive.substack.com/subscribe
Join Ishmael Interactive this week as we talk to Derek Alton, government veteran and soon-to-be globetrotting Youtube star :)
Alton has spent years inside government digital transformation efforts and now plans to travel the world documenting what he calls "civic punks"—the unglamorous rebels who …
Most organizations treat visual design as window dressing—a final polish applied after the real work is done. The United States Centers for Disease Control and Prevention took a different approach during COVID-19, and the results demonstrate why aesthetics divorced from strategy is merely decorati…
Introduction
As in our reaction post, the scramble to build in-house design teams in the federal government comes as somewhat of a surprise. But as in our other posts, we’re still here to serve.
When I led the Service Design team in GSA, I wrote down how to build great, cross-functional design tea…
Learn how BeHati Hart experiments with ChatGPT in her growing coaching practice. From building “bumpers” into her GPT to understanding the barriers to scaling, Ms Hart shows us the way she’s embracing AI technology from the small business side.
Subscribe here or on Ishmael Interactive.
Only subsc…
הצהרה: הפודקאסט והגרפיקה המוטבעים בדף זה הם מ-Ishmael Interactive, שהוא רכושו של בעליו ואינו קשור או מאושר על ידי Listen Notes, Inc.
