ייתכן שהשמע של פרק זה משובש.
How to fix it?
אודות פרק זה
This is the very first episode of Integration Talks, a podcast where we discuss everything software integration with thought leaders and experts across industries.
In this episode, the podcast host and Exalate CEO, Francis Martens, discusses a few topics regarding ITIL with Alexander Schmidt, an ITIL 4 trainer & owner of Value Insights with more than a decade of experience in multinational companies in Switzerland & Hungary.
What is covered in this episode:
- Update from ITIL3 to ITIL4
- Using ITIL4 and the voice of the customer with different helpdesks
- ITIL4 and multi-helpdesk integration
- Measuring the integration's KPIs for the companies involved
Do not forget to check out the Exalate e-books on software integration: https://exalate.com/ebooks-and-whitepapers/
And if you enjoyed this episode, please support our podcast by leaving a review.
אנגלית
ארצות הברית
פרקים אחרים בפודקאסט הזה
Another week, another Integration Talks episode!
In the second episode, Francis Martens hosts Ryan Lunka from Blended Edge.
Ryan is the co-founder and CEO at Blended Edge, a company with the goal of helping software teams deliver integrations faster, easier, and more cost-effectively. He’s a fo…
In this episode of Integration Talks, a podcast on everything integration, Francis hosts Claire Agutter to discuss SIAM.
Claire is a service management trainer, consultant, and author. She is the director at ITSM Zone, providing accredited eLearning in ITIL, DevOps, BRM, and more. She's also …
In this episode of Integration Talks, a podcast on everything integration, Francis hosts Chuck Tomasi to discuss ServiceNow IntgerationHub.
Chuck is a senior developer advocate at ServiceNow and also an author, IT professional, podcast host, and in his free time, a martial artist!
About this episo…
In this episode of Integration Talks, a podcast on everything integration, Francis hosts Rob Akershoek to discuss ITIL 4 & agile integration.
Rob is an IT Management Consultant with expertise in a wide range of topics: DevOps, IT4IT, IT Service Management (ITIL), Continuous Integration / Conti…
הצהרה: הפודקאסט והגרפיקה המוטבעים בדף זה הם מ-Exalate, שהוא רכושו של בעליו ואינו קשור או מאושר על ידי Listen Notes, Inc.
