אודות פרק זה
We are pleased to share a new episode of Humanizing Healthcare featuring Rafael Cohen, Chief Executive Officer at Pacifica Salud Hospitals.
In this conversation, Rafael shares how Pacifica Salud has built a culture of person-centered care rooted in leadership, dignity, and humanity, even in the most complex and high-pressure moments.
From rethinking hospital environments to making courageous policy decisions during COVID-19, Rafael offers real-world examples of what it looks like when healthcare organizations put people first, not just in principle, but in practice.
Together, we explore how values-driven leadership shapes patient experience, supports care teams, and leads to better outcomes for everyone involved.
🎧 Hit play to hear how leadership choices can transform care, especially when it matters most.
Key Takeaways
Introduction (00:00)
Why Person-Centered Care Matters (02:05)
Designing Healing Environments for Dignity (08:55)
Policy Decisions That Changed Outcomes (11:45)
Balancing Care, Community, and Global Patients (15:05)
When Crisis Reveals Culture (23:20)
Advice for Leaders: Humanity First (32:35)
Additional Resources
Guest: Rafael Cohen’s LinkedIn Page: https://www.linkedin.com/in/rafael-cohen-1926901b/
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Story Submission Link for New Book: https://forms.gle/32juxZ7aYFSuugBi7
Fidelum Health LinkedIn Page: https://www.linkedin.com/company/fidelum-health/
Planetree LinkedIn Page: https://www.linkedin.com/company/planetree/
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Unlock the power of our HUMAN Brand™ insights model for enhanced patient, team member, and care provider experiences: https://fidelumhealth.com/
Learn how Planetree can help your organization deliver person-centered care at: https://www.planetree.org/
