10. How to better leverage knowledge for customer success

Today we speak with Chris Bechtel about the importance of search on ecommerce websites.  We covered: Benefits of a quality search How to implement a good site search Which functionalities to look for in a site search Learn more about Inbenta here: https://www.inbenta.com/en/

In this episode we speak with Fabian Reinkemeier from elaboratum, a firm that advises customers on eCommerce and technology projects. Fabian is a consultant and PhD candidate in the field of e-commerce and conversational AI, with experience in project management, usability & user experience, r‮…

Director of Customer Service, Andru Castle, of The Tennis & Golf Company tells us how to get started building a new customer service department ... from the ground up! More about Inbenta: https://www.inbenta.com/en/

Today we speak with Hans van Dam from the Conversation Design Institute, the world’s leading training and certification institute for designing of conversational interfaces, in order to better understand what is behind a good automated conversation and which design elements we need to keep in mind‮…