DigitalTransformationTalk: Trust at scale - building loyalty in an AI-driven market

This is the audio-only version of our weekly digital technology and innovation talk show, DigitalTransformationTalk. Join us for free by visiting www.business-reporter.co.uk/digitaltransformationtalk

The panel discussion is titled:

DigitalTransformationTalk: Trust at scale - building loyalty in an AI-driven market

• How the psychology of loyalty has changed in the AI era - which customer moments carry the greatest emotional and commercial weight
• How AI can enhance personalisation without eroding trust
• Moving beyond incentive-driven marketing and intentionally building loyalty rooted in emotional connection

This episode is hosted by Kevin Craine

https://www.linkedin.com/in/kevincraine/

Christopher D Peterson, Senior Director, Digital Commerce and eCommerce, ex Tom Ford Beauty · Ralph Lauren · KFC Europe

David Balko, Chief Marketing Officer, Wren Kitchens

Charlotte Nicholls, RVP Revenue, EMEA, SAP

Hosted on Acast. See acast.com/privacy for more information.