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Why do even the best cyber incident response playbooks fail during a real ransomware attack or data breach? Because the biggest vulnerability isn't in your systems — it's how leaders make decisions under pressure.
In this episode of Cyber Security America, host Joshua Nicholson talks with Lisa Larson, founder of Awakening Performance, about the missing link in cybersecurity: decision enablement. After two decades leading enterprise technology organizations and six years in breach response, Lisa developed the GEAR Framework (Ground, Explore, Attune, Resolve) — a protocol for cutting through cognitive overload, stress, and bias when the stakes are highest.
Josh and Lisa dig into real-world ransomware investigations, Hurricane Katrina disaster recovery, tabletop exercises that reveal which executives will crumble in a crisis, and why technical excellence alone isn't enough.
In this episode:
- Why incident response playbooks collapse under real pressure
- The GEAR Framework for decision clarity in a crisis
- Cognitive overload and executive decision fatigue during ransomware attacks
- The "we'll just restore from backup" assumption that sinks recovery
- Splitting tactical vs. strategic incident bridges
- How CISOs should communicate with the C-suite mid-incident
- Executive ego in a crisis: fight, flight, freeze, fawn
- Why incident response retainers matter before the next cyber tsunami
- Burnout, stress, and knowing your own cognitive breaking point
For CISOs, security directors, incident responders, SOC analysts, and business leaders responsible for crisis management.
Connect with Lisa Larson: https://www.mindfulcorporatemastery.com
Sponsored by Darkstack7 Cyber Defense — Incident Response, Ransomware Recovery, Penetration Testing, Virtual CISO, and Tabletop Exercises: https://www.darkstack7.com