אודות פרק זה
04:40 Understanding the commitment conversation
08:24 Why 'I understand' often means nothing
10:12 The magic of the scaling question
12:32 Building trust through small steps
15:30 Communicating expectations and handling resistance
21:08 The 5 Step commitment conversation
26:23 Using the word 'count' to clarify standards
30:50 Building capability through delegation
36:39 Human nature and the limits of foolproof processes
44:50 Encouraging curiosity and open questions
🔗Links:
Sam’s LinkedIn Course: Getting Things Done with Commitment Conversations
Website: Samyankelevitch.com
💬 Liked this episode? You’ll also love:
Communication Strategies With Brenda Bailey-Hughes
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