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חפש פרקים קודמים של Beyond the Queue: Inside Customer Support.

פרקים אחרים בפודקאסט הזה

Eric Broulette, Director of Global Support at WP Engine, shares his best practices for building and maintaining a relationship between the customer support and product teams. Eric credits this strong relationship at WP Engine as one of the key reasons his team’s support interactions decreased by 5‮…
Abby Armada, Customer Support Manager at Flickr, shares why she thinks support leaders should hire agents with unconventional resumes. Abby’s team is full of unconventional support heroes, including former teachers, a bank teller, photographers, retail workers, a geologist, and more. Even Abby her‮…
Angela Raiford, Director of Community Happiness at Patreon, talks about how she uses data and segmentation to support over 7 million users (across B2B and B2C) — with a 50-person team. Patreon was one of the first companies in the rapidly growing creator membership space. As a support leader ther‮…
David Kohl, Director of Support at Shopify, shares how he and his team use deep customer understanding to drive merchant growth. In his 25+ years working in customer support (with a brief foray into sales), David has supported many different types of customers, in several different industries. Ev‮…
James Baldwin, Director of User Success and Support at Change.org, talks about how he handles unpredictable spikes in ticket volume. James has a ton of experience with this topic because Change.org’s ticket volume is largely tied to world events, which means he can’t always predict when spikes wil‮…
הצהרה: הפודקאסט והגרפיקה המוטבעים בדף זה הם מ-Stonly, שהוא רכושו של בעליו ואינו קשור או מאושר על ידי Listen Notes, Inc.