'It's been an opportunity to pivot to our work from home, yoga pants world': Slack's Ali Rayl
Welcome to the Tearsheet Podcast. I’m Tearsheet editor in chief, Zack Miller.
It’s not just banking products that bear the fruit of new technology. Banks and other financial institutions are using popular tools like communications platform Slack to collaborate more efficiently internally and in in…
How Slack changed the way we work by putting the customer experience first
Workplace messaging app Slack provided a much needed centralized solution to teams that had been struggling to stay connected via a convoluted mish mash of email, Skype, text, WhatsApp. But with only eight employees, none of them in marketing or sales, the question became: "how to share this with t…
Building Thoughtful Customer Experiences At Slack
Some companies let customer experience come together on its own, while others take a more intentional approach. At Slack, the thoughtful, intentional approach has made it leader in customer experience as it constantly evaluates and updates its experience to meet customer needs.
The thoughtful appr…
Rewind: Slack’s Ali Rayl on supporting millions of daily active users
In February 2013, Slack had no product, no customers and only 8 employees. One of those employees was Ali Rayl, who was tasked with creating the company's customer support experience. Today her team supports more than 10 million daily active users. In a conversation from our archives, Ali shares le…
Ali Rayl of Slack, On A Mission To Make Your Working Life Simpler, More Pleasant And More Productive: Women in Tech Dublin
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Women in Tech Feature: Ali Rayl
"On A Mission To Make Your Working Life Simpler, More Pleasant And More Productive"
#womenintech Show is power…
Ali Rayl Director Of Customer Experience At Slack
In this episode of the Irish Tech News podcast Ronan talks to Ali Rayl Slacks director of experience. Ali tells Ronan how Slack started including how they grew from 8 to 750 employees, and why internal email is bad for communication. Ali also mentions how secure Slack is, AI integration with Slack,…
Great CX Drives Trust & Engagement Featuring Ali Rayl
Top Takeaways:
- Slack is an online customer support tool that brings all the people who have the customer at the center of their work together. Slack provides a platform where users (both internal and external customers) can talk about customer challenges and solve customer problems together.…
Rewind: Slack’s Ali Rayl on supporting millions of daily active users
In February 2013, Slack had no product, no customers and only 8 employees. One of those employees was Ali Rayl, who was tasked with creating the company's customer support experience. Today her team supports more than 10 million daily active users. In a conversation from our archives, Ali shares le…
148. Building a Digital HQ with Slack's Ali Rayl
Spoiler alert: Your organization already has a Digital HQ. Because whether you’re back in an office Monday through Friday or working remotely in your fluffiest slippers, every team now operates with a mesh of digital tools and systems that constitute where real work gets done day in and day out. Bu…
The art of influence: The single most important skill that AI can’t replace | Jessica Fain (Webflow, ex-Slack)
Jessica Fain is a product leader at Webflow and former Chief of Staff to the CPO at Slack, where she worked alongside April Underwood and many past podcast guests including Stewart Butterfield, Annie Pearl, Tamar Yehoshua, and Noah Weiss. She’s spent her career learning how executives actually make…
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