TUNGKOL SA EPISODE NA ITO
In this episode, Craig Stoss talks about how the industry needs to solve the AI Resolution Rate. It means something different for every vendor.
So many Customer Experience leaders are testing with AI and rebuilding with AI as their foundation. Every one of us have to reinvent everything that we’ve known about customer experience systems and processes.
You’re not alone, so let’s do this journey together.
If you’re working to solve AI resolution, or you’re closer to building it than he is, he wants to hear from you. That’s what Unresolved is for.
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Follow the people:
- https://www.linkedin.com/in/cstoss/
- https://www.linkedin.com/in/brettrush/
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Resources:
- CX-News
Ingles
Estados Unidos
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IBA PANG MGA EPISOD SA PODCAST NA ITO
Customer Experience News is a weekly newsletter and video about the most important news and discussions for Customer Experience and Customer Support Leaders.
SaaS platform companies wasted NO time building and launching Q1 updates. We don’t have a main story today due to the number of product relea…
Customer Experience News - a place to learn about updates and releases from all of the tools that are building solutions for Customer Support, Success, and Growth.
If you’re considering different tools to solve your specific workflow, this podcast is for you.
January 8, 2026 Headlines (from Decemb…
At CES 2026, Voice AI showed up in cars, wearables, TVs, and home devices, and it's not waiting for customers to reach out. It's booking appointments, paying for parking, and remembering past interactions on its own.
SoundHound, Kardome, and Transcarent are building "ambient support." Sup…
February 5, 2026 - CX-News Headlines
0:00 Introduction1:03 Notion2:09 Intercom3:00 Zendesk3:39 Helply3:59 Lorikeet4:26 Sierra4:48 Decagon5:04 Pluno5:22 Plain5:34 Zipchat5:47 Outro
You can find these links directly to these updates on our website at CX-News.comRush to Resolution offers professional…
Zendesk released unified navigation, standardizing their interface across Support, Admin Center, WFM, QA, and AI agents. Ada and Medallia announced a partnership connecting voice-of-customer intelligence directly to AI agent workflows. Pylon continues expanding channel support with SMS. Plus update…
Paunawa: Ang podcast at artwork na naka-embed sa page na ito ay mula sa Brett Rush, na pag-aari ng may-ari nito at hindi kaakibat o ineendorso ng Listen Notes, Inc.
I-EDIT
Salamat sa pagtulong na mapanatiling naka-update ang database ng podcast.
