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How do you redesign a public service used by people from almost every country in the world? In this episode of Transform Gov, Maeve Kneafsey speaks with Paul Rooney and Roshan Wijesinghe from the Department of Justice, Home Affairs and Migration about the Department’s digital contact centre for imm…
Louise McKeever started her civil service career as a clerical assistant in 1995. Today, she is the first woman to serve as Ireland’s Government CIO. In Part 1 of this conversation with TransformGov host Maeve Kneafsey, Louise takes us inside: 🔹 Intreo — how Community Welfare Services, Activation S…
What if your next hospital appointment happened from your kitchen table? In Part 2 of Transform Gov, Professor Derek O'Keeffe explains how Ireland is using digital technology to rethink healthcare delivery — from remote islands to nursing homes, prisons and beyond. You'll hear how: *Patients can be…
An Garda Síochána is replacing paper files, ageing technology and fragmented information with mobile devices, body-worn cameras, drones and carefully governed AI. But transforming one of Ireland’s largest and most complex public services is not simply a technology project. It means changing how tho…
Episode Highlights: Crisis Management: Maria's resilience was tested through the COVID crisis and the Ukrainian refugee crisis, where she played a pivotal role in managing the response efforts. Tune in to hear how she used "energy buckets" to build team resilience. Data Security Challenges: Discu…
Paunawa: Ang podcast at artwork na naka-embed sa page na ito ay mula sa Maeve Kneafsey, na pag-aari ng may-ari nito at hindi kaakibat o ineendorso ng Listen Notes, Inc.