Multigenerational Client Service Teams - How Generational Diversity Strengthens or Fractures Client Service Outcomes with Michael Kaufman

In this episode of The Generationality of Work, Jon Sheppard sits down with Mike Kaufman, Partner at Kaufman Organization, to explore how multi-generational client service teams can either strengthen or challenge business outcomes. Drawing on decades of experience in New York real estate, Mike shares his perspective on how different generations approach decision-making, risk and client service.

The conversation highlights the contrast between traditional, process-driven industries and newer, more creative and fast-moving sectors such as technology and AI. Younger professionals often bring innovative ideas, energy and access to capital, while more experienced professionals contribute critical judgment, industry knowledge and an understanding of long-term consequences.

This episode underscores the importance of bridging generational gaps within client service teams. When organizations successfully integrate innovation with experience, they position themselves to deliver stronger outcomes, better manage risk and create lasting client relationships. The discussion reinforces that generational diversity is not a challenge to overcome, but a strategic advantage to be harnessed.