WFM Lessons from Baseball Episode #2

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Well, hello everyone. Welcome back to Workforce on Deck and another exciting
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podcast. Today we're going to do version two of Lessons Learned from Baseball.
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And of course, I'm here, Vince Jackson, and my cohort, Dr. Sarah Inman,
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to guide the process and the conversation today.
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And we have two special guests today with us. We have Corey Cutler joining us
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and a newbie to our podcast, Ashley Kamla.
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And I'm going to let them take it away and introduce themselves a little bit.
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We've got a couple of questions for them. Let's start with Ashley.
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So, Ashley, take a minute, introduce yourself. We've got a couple of questions for you. Go for it.
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All right. Ashley Kamla. I am a healthcare strategist with Improv.
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I've come with a background is both from nursing.
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Started as a nurse in 07 and spent some time both on the bedside and in nursing leadership.
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And then also spent some time in workforce management through some consulting.
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And now I'm with improv and trying to marry both of my passions of workforce
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management and healthcare.
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And now I get to also talk about baseball. So that's a fantastic opportunity there. Yeah.
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So, good to hear about your background, but talk a little bit more about baseball.
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So, for those who are listening and can't see you right now and the swag you're
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wearing, talk to us a little bit about your team.
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Tell us about your roots and the baseball origins here. Say more about who you're
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rooting for there, Ashley.
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Yep, yep. So, I am from Wisconsin, born and raised, and I am a Milwaukee Brewers fan.
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So I've been fortunate enough to be on many of the good years as a Brewers fan.
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Now, maybe it hasn't come to fruition of what the ultimate goal is,
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but we've had a lot of really great years and a lot to celebrate, including this year.
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So if I can get any ribs in in the next hour or whatever, I just might because
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they don't always come often.
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So as we all know as sports fans, so lots of great traditions,
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being a Brewers fan, you know, great, great place to cheer for our team.
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So and a lot of great rivalries, too.
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But I think I might be the only NL representation here. Is that correct?
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Yeah. So I don't I don't have any rivalries with any of you guys personally. So,
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sympathies, maybe.
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Thank you.
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We'll take all we can get over here on this side. Thank you for that.
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I'm going to hold my tongue for now. I absolutely will. I'll just say thank
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you for giving us our team.
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So I think. You're welcome. I was going to bring that up, but I thought we've
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landed in an okay place in the long run anyways.
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Bea in Boston, just FYI, your team is, was a brave Boston brave before,
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Milwaukee Brave, before Atlanta Brave.
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Look at that familial connection. Wow, that is pretty odd. What's the odds of
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that? I mean, in all seriousness, that's pretty cool. All right.
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Well, okay. All right. Who is that guy talking? Was that Corey Cutler?
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The Corey Cutler? Something's different about you, Cutler.
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What's different the last time we had you on this podcast? Now I'm still rooting for the Red Sox.
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I think that's the consistent piece of it.
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But I think last time I was on, I was employed by UKG and I have made the switch
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to improv and I'm working for improv now with Vince and Sarah and Ashley.
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We're the four of us here, one team, even though we have different alliances,
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from a baseball perspective.
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Excited to be here, loving it, loving working with the customers and working
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with the best team that Workforce Management has to offer.
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It's called the all-stars, man. It's the all-stars.
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And we're coming up on the break, so perfect timing. Not all of us have different alliances.
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So Corey and I are longstanding sufferers of our Red Sox allegiances,
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fortunately or unfortunately, depending on the day. We learn how to lose.
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Learn how to lose. I love them even when they hurt me.
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So this is just our lot in life. But we are certainly glad to have both you
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and Ashley with us, both on the podcast and it improv. So we have very much
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been looking forward to this conversation, for sure.
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Take two of our workforce management lessons in baseball.
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And Vince, I want you to go ahead and remind our listeners of your allegiance
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and your team and go ahead and get it out of your system and talk about how they're doing.
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So go ahead. I'm going to give you your chance and give you your moment.
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Go ahead and tell the people.
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You mean the team that, you know, is, what are they, like 54 and 38 leading the NL East?
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You know they're outscoring their other teams by 95 runs so far this year yeah
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they're pretty good yeah their team out of atlanta called the braves right yeah,
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you know but i am trying you know i'm boasting right now but i'm also a realist
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you know i want to see it go through the end of the season we are probably the
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most infamous team in the world of getting to the playoffs and then forgetting how to play baseball,
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so for anybody who's listening who happens to have any affiliation with the
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Braves, keep it up. Let's keep it going.
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If you need me to come up there and do some relief pitching, I'm happy to do so.
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I'm sure you pay better than they pay me now. So, okay. I would like to mention,
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for anybody who's listening to this early enough, August 27th,
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Improv will be hosting an event in Atlanta,
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at Truist Field, along with some of our friends.
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We will be at the Braves game, and they will be playing the Dodgers.
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And I would just like to go ahead and mention how thrilled I will be to watch
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Freddie Freeman step back on the field,
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at Truist as a Dodger after what the Braves did to Freddie Freeman.
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So again, anyone who's ready, willing, and able to join us in Atlanta, again, August 27th,
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come on down and we can see those Braves that Vince talks so highly about,
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and we can root for Freddie in his Dodger blue right back there in his old home stadium.
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So that's all I have to say about the Braves.
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You know how superstitious baseball people are. I hope you just haven't jinxed for Freddie.
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I think you did, which I'm okay with. And as far as I know, I don't think he's
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done real well when he has come back either. So, but you know what? I am a Freeman fan too.
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And let's also respect different management, different everything now.
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So, okay. But I love that man. And y'all did him dirty.
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If anyone's listening from the Braves organization, if they happen to be fans
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of the Workforce on Deck podcast, which surely they are because everybody is,
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how dare you? How dare you do that to Freddie?
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I'll never forgive you for this. In the same way that I'll never forgive the
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Red Sox organization for what they did to Mookie Betts, who also wound up at
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the Dodgers. So just saying, I feel the exact same way. There you go.
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There you go. Just for anybody that doesn't listen to this, just make sure you read.
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Yeah. But I mean, if you listen to this, make sure you repost it with,
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you know, like a hashtag, you know, Boston hashtag brave, you know,
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just see if we can get it, somebody out there to actually pick it up and listen to it.
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Yeah. And probably not, but hey, it never hurts to try.
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I mean, and not like grudges or anything like that. It's not,
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you know, not like I'm still talking about and thinking about it.
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But anyway, we actually do have a focus for this podcast today,
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and it's not the grudges that I hold against organizations all these years later.
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So let's get into it, shall we?
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Our focus of today actually is pivoting under pressure and what baseball teaches
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us about workforce agility.
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So a little side note for everybody here.
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I, interestingly enough, just last night came back from Boston after spending
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a week at Fenway Park, which was absolutely amazing.
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But I was not at Fenway Park for a baseball game.
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I was at Fenway Park for a concert, which was really, really incredible.
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But anybody who's ever been to Fenway Park knows it is not set up for a concert by any stretch.
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Goodness knows half the time it feels like it's not set up for a baseball game,
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especially when you go to some of these newer stadiums.
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You get to Fenway Park and as amazing and incredible as it is.
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Feels really tough to, you know, be there squeezed into those,
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you know, tiny, historic, amazing seats when you've been to some of these larger,
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you know, state-of-the-art stadiums.
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But as I spent the week there, as I do because I'm a nerd for this stuff,
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I was talking to the event staff about,
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everything that they do to get the park ready for a concert and an event like
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this when they live and breathe baseball games.
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And it's a lot. it's insane what these people have to do and how they have to
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pivot and the things that they have to change from their day-to-day workflow,
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but you also have the team,
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staff that have to travel across the country then with the baseball team who
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are playing on the other side of the country while everybody else is left at
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home so it was really timely as I was thinking about this episode and what we
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wanted to talk about today because,
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that's workforce management it's the need to pivot.
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It's the need to shift on a dime and figure out how to get the right people
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in the right place at the right time, even though it's completely outside of
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the realm of what you were planning to do that day.
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So I thought how timely for me to go from watching Noah Kahn screaming to 38,000
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New Englanders at Fenway Park.
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You know, sitting on the fields thinking about workforce management when I was
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supposed to be paying attention to the concert to being here with you all today,
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thinking about baseball.
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So that's what we're going to talk about today, everybody. And we're going to
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sprinkle a little bit of a workforce management isms into it.
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So as we think about lessons in workforce management, I want to think about the event piece too.
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So for my workforce management experts here in the room as we're talking about this.
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Most fans think of a stadium is a place to watch baseball but as that shifts
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and as these teams start using their stadiums as event spaces,
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What do you think that these organizations are going to need to be thinking
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about differently in the months and years to come that they're not thinking about today?
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What is going to be the biggest challenge ahead as we're.
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Rethinking about these spaces in a new way?
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You know, I think it's a great opportunity for flexibility. You already have
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a space set up for, you know, 40, 30, 50,000 people.
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You already have parking. Why not leverage it into some of these other options?
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But correct me if i'm wrong didn't it downpour on you when you were in boston sarah at this concert
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it poured it absolutely poured and that's a it clearly is something they didn't plan for so it was
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and i was there multiple nights first night absolutely poured nobody had planned
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for it everybody was scrambling gates open wait which everybody was just there
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for the vibe so it was fine but
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nobody knew where to go so what was interesting is people who were there who
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were red socks fans who knew where to go because like i know what i know to
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go to jersey street if this is where my my tickets are everybody was going the
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wrong direction because they're trying to enter in certain spaces security was
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sending people to the wrong spot fans who were there just to see the concert.
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We're going one place, but baseball fans who knew Fenway because they knew Fenway
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were going to another space.
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Yet the next day, when the sun was out, totally fine. Everything was operating as it was supposed to.
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So it's little logistics, things like that, that nobody quite knew what to do,
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but people just kind of had to roll with the punches.
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So to your point, Ashley, it's, yes, you've got this space. You've got,
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you know, things to, you know, why not use the space and, you know,
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just take advantage of what you've got available to you. But when things go
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wrong or things go sideways, it's anyone's game. Everybody just kind of throws
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their hands up and is like, ah, let's just roll with it and figure out what to do.
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And one little thing going wrong can kind of just throw things into absolute turmoil.
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Now granted it was still great i'll tell you what as somebody who's been at
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benway in 100 degrees i'll take 60 and rainy too um that was not terrible i
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was not mad about it you're gonna be ready to wait i'm gonna be ready to wait,
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i'm not mad about uh being soaked it was okay i would have taken a few more
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uh poncho stations that's for sure.
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What you experienced is interesting right and i actually you're right i think
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it is a you know it's a perfect example of how to use these spaces i when you
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think of what you know some of these baseball venues do postseason i mean they're hosting uh,
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ncaa football bowl games they're hosting hockey games they're you know they're
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using these facilities more and more um and listen i think one of the lessons
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you learn from baseball here is,
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major league baseball stadiums know how to plan that event that four-day event
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didn't plan itself in 48 hours i might have transitioned in 48 hours but it's
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90 to 100 180 days out they start talking about it they start you know strategizing
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they start figuring out all the sequence of everything whereas you know a,
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baseball field around in 48 hours, you know, overnight, you know,
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they can take up a mound and put a new mound down.
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They're pretty precise. They're pretty good at what they do on a day-in,
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day-out basis. But these bigger events, they're excellent planners.
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And that's one of those things that we talked about in the first podcast,
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right, is how you plan for the future, how you look for the...
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And I think the events planning, the staff planning from major league baseball
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teams get an A-plus with regards to this as well. They do a fantastic job putting
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on non-baseball-related events.
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Yeah. A lot of times, though, it's even not even... They do it phenomenal.
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But a lot of these arenas going even beyond the baseball stadiums,
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right? Because this applies to all the event stadiums.
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They're run by centralized organizations that have it down to a science,
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but it's a little bit of, they have to plan for the event, then they have to
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plan for the event again, and they have to plan for the event a third time because
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it constantly changes. So agility, right? To your point, being flexible, having agility.
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The other thing that I've kind of uncovered that, you know, the good ones do
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is capture data, capture history, capture how.
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The clientele that go to the concert that you went to, which I'd love calling
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out, but I'm not going to, you know, it's a very different clientele that's
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going to show up potentially for a baseball game, that's potentially going to
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show up for another event, and how they act, where they, what food they eat,
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what they're going to do before and after, how early they're going to show,
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all that stuff varies a lot.
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So they have to plan everything down to a different element when it comes to
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scheduling and figuring out how many people are going to need.
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Like I've been to events where, you know, the top couple layers where the restaurants
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and the food service and everything are shut down at some events.
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They're like, no, not many people are going to want it. I'm not going to need
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it. But you go to a baseball game, everything's open.
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And there's a fiasco and there's people walking up and down the aisle,
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throwing peanuts and beer at you, right? So it's really understanding the event
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itself and how they need to plan for it and the strategy they need to have for
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it and then capturing how they perform against that and then modifying it as
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they go forward and learning.
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So I think, you know, you know, you know, that's actually being flexible,
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agile, but also just understanding who it is you're trying to serve.
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I think it's a key with, that applies to what you're dealing with in a hospital.
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It's a whole lot different what you're dealing with in a retail store.
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It's understanding who it is you're trying to serve. So to me,
00:14:40.391 --> 00:14:42.079
I think that's one of the key things is making sure you have it focused on that.
00:14:43.505 --> 00:14:46.245
The takeaway for me was, and again, it's almost scary that this is where my
00:14:46.245 --> 00:14:48.018
brain went when I was supposed to be focusing on the concert, is,
00:14:48.499 --> 00:14:51.995
thinking about that show and all of the different players who needed to be scheduled
00:14:51.995 --> 00:14:54.385
during that event, but also all of the different employees who needed to be
00:14:54.385 --> 00:14:57.491
scheduled for the game that was happening across the country at the same time
00:14:57.671 --> 00:15:00.655
and what a scheduling solution needed to look like in order to accommodate that.
00:15:00.852 --> 00:15:04.625
When you're thinking about the people throwing peanuts and selling the drinks
00:15:04.625 --> 00:15:06.705
and setting up the field and all of the chairs and the protective covering to
00:15:06.705 --> 00:15:08.625
make sure that the people who are walking around on the field at LA didn't screw
00:15:08.625 --> 00:15:11.875
up the turf for the following week where the team's back and needs to play again.
00:15:11.875 --> 00:15:13.875
And the people who are working the doors and the people who are setting up the
00:15:13.875 --> 00:15:15.677
equipment and all of those different pieces and parts that have to work.
00:15:15.822 --> 00:15:19.520
And that's not an out-of-the-box solution. So making that work in a way that,
00:15:19.950 --> 00:15:23.148
one, works for these organizations is a challenge because how do you just inherently
00:15:23.404 --> 00:15:26.219
understand that when I think these teams are still figuring out how that works?
00:15:26.347 --> 00:15:29.255
So these are the things I'm thinking about as the band's playing and I'm like,
00:15:29.255 --> 00:15:30.905
huh, I wonder what the philanthropy department is doing, you know,
00:15:30.905 --> 00:15:34.475
in terms of how they're scheduling, you know, 50-50, 50-50 raffle in their business structure.
00:15:34.475 --> 00:15:37.995
But, you know, I think that that's the question of how workforce agility works
00:15:37.995 --> 00:15:41.005
for major league baseball teams. And these are the questions that we need to
00:15:41.005 --> 00:15:42.395
be asking. And I think these are the questions that everybody asking us.
00:15:43.165 --> 00:15:44.345
You did something there that was interesting to me that, you know,
00:15:44.345 --> 00:15:45.685
you could really think about it. I mean, like, I'm gonna show my age a little
00:15:45.685 --> 00:15:48.055
bit, but, you know, when I first saw my first grade game at Atlanta Fulton Stadium,
00:15:48.055 --> 00:15:50.305
I told you how long ago it was, you know, I swear half the team came out to
00:15:50.305 --> 00:15:51.487
help cover the field when it started raining the infield, right?
00:15:51.684 --> 00:15:54.325
Now it's a well-orchestrated freaking machine of raindrop falls and there's
00:15:54.325 --> 00:15:56.020
an army of people stretching plastic out across the field to cover the turf,
00:15:56.322 --> 00:15:59.265
right? I mean, it's the evolution of it. You know, from the stadiums we used
00:15:59.265 --> 00:16:01.831
to have to the stadiums you have now. I mean, I go to, you know, Braves game now.
00:16:02.028 --> 00:16:05.525
It's a full-blown event. There's music blasting. There's things going on between
00:16:05.525 --> 00:16:08.865
every single inning. It doesn't stop, right? Which being an old schooler sometimes
00:16:08.865 --> 00:16:10.165
drives me a little crazy, but at the same time, I get it, right?
00:16:10.165 --> 00:16:11.825
They're trying to make an event you want to come back to every single time.
00:16:11.825 --> 00:16:14.583
It's a little different every time. So to me, it's also being tapped into the evolution.
00:16:14.833 --> 00:16:16.985
It's another element of agility. It's being tapped into the evolution of where
00:16:16.985 --> 00:16:20.015
it's going as well. So to your point, Sarah, you got to have all this flexibility.
00:16:20.015 --> 00:16:21.545
You got to think about all that. Knowing that, you got to build everything you
00:16:21.545 --> 00:16:24.045
do so they can change tomorrow and continue to evolve with whatever they're
00:16:24.045 --> 00:16:24.899
going to be doing tomorrow in the field is.
00:16:25.102 --> 00:16:27.279
And it changes. I think there's a culture element to that too,
00:16:27.389 --> 00:16:29.572
of, you know, there's, that's the evolution, but also where,
00:16:29.798 --> 00:16:32.776
where are you going from, where your fans are going and, you know, what's the...
00:16:33.722 --> 00:16:36.333
What's the driver there and what's you know what's happening within you know
00:16:36.333 --> 00:16:37.203
your team but what's also happening
00:16:37.203 --> 00:16:39.690
within you know the the people who are showing up and you know the,
00:16:40.445 --> 00:16:42.573
the fans who are in your stands and you know actually tell me tell me a little
00:16:42.573 --> 00:16:44.533
bit about the brewers as we talked about being a you know a lifelong brewers
00:16:44.533 --> 00:16:46.663
fan i think all of us here you know we're all kind of lifelong fans of our of
00:16:46.663 --> 00:16:50.013
our teams what have you seen in terms of lifelong evolution of where your team
00:16:50.013 --> 00:16:52.327
has been like maybe where they started and where they pivoted kind of along the way uh,
00:16:53.413 --> 00:16:55.839
well i don't have as long of a lifespan to talk about maybe.
00:16:57.633 --> 00:17:01.483
No i was referring back to your comment bit uh but you know for me i have.
00:17:02.613 --> 00:17:06.393
You got a long ways to charge i'm not that worried it's a long ways from florida to wisconsin no i i
00:17:06.793 --> 00:17:10.003
have seen and have grown right my own i remember listening to it on the radio
00:17:10.003 --> 00:17:12.313
when i was a kid my dad would have it on in the garage right bob uecker announcing
00:17:12.313 --> 00:17:13.317
and just that is like a core memory
00:17:13.485 --> 00:17:15.773
but watching it and watching the team kind of grow and watching the philosophy
00:17:15.773 --> 00:17:18.393
of the team it's that small market resilience they know maybe they can't buy
00:17:18.393 --> 00:17:21.443
all the all-stars but they spend a lot of time developing players they are not
00:17:21.443 --> 00:17:23.433
necessarily we have some power hitters right but they're not necessarily relying
00:17:23.433 --> 00:17:25.453
on home run ball to score runs they spend a lot of time on small ball and just
00:17:25.453 --> 00:17:26.958
getting those base hits and getting people across home plate.
00:17:27.167 --> 00:17:29.413
They have a philosophy that every minor league affiliate is going to teach the
00:17:29.413 --> 00:17:31.393
same exact philosophy so that when they call up the next man,
00:17:31.393 --> 00:17:33.313
he is not learning a whole new game plan.
00:17:33.313 --> 00:17:35.393
And so, you know, I spent a lot of time thinking about that when I think about
00:17:35.393 --> 00:17:37.413
connecting it to workforce management and historically I've managed float goals.
00:17:37.413 --> 00:17:39.643
And I really love that concept because it's the same idea, right?
00:17:39.643 --> 00:17:41.913
How would you, in healthcare setting, provide the same care if you have to float
00:17:41.913 --> 00:17:42.773
a staff member, if you have to send a float pool member?
00:17:42.773 --> 00:17:44.613
Because you don't want the care to feel different. You don't want the team to
00:17:44.613 --> 00:17:46.513
feel different in baseball if you have somebody who is just joining the team.
00:17:46.513 --> 00:17:48.653
Always a fun time, right, to call up a guy, have him make his debut.
00:17:48.653 --> 00:17:50.312
Who doesn't love to be, actually, we just went to a Tigers game when we were
00:17:50.486 --> 00:17:52.493
in Detroit and we got to watch a debut and even though the Tigers aren't necessarily
00:17:52.493 --> 00:17:53.963
my team it's just fun to watch somebody get to celebrate that
00:17:54.299 --> 00:17:56.073
but it feels a lot different if it feels confusing and like you're not sure
00:17:56.073 --> 00:17:58.163
where you fit in and so you know having those philosophies that really ground
00:17:58.163 --> 00:18:00.763
you and you know whether it be in workforce management so you can move people
00:18:00.763 --> 00:18:03.393
around and be agile that way or when I think about baseball um I've been fortunate
00:18:03.393 --> 00:18:05.068
like I said we've had a lot of great years and you know on the winning side
00:18:05.253 --> 00:18:07.453
and our Brewers team and you know I know Vince talked about how great the Braves
00:18:07.453 --> 00:18:09.183
are this year but the Brewers I just want to say right now are standing number
00:18:09.183 --> 00:18:11.943
two in the whole league so I have to put that out there also I'm knocking on
00:18:11.943 --> 00:18:14.812
wood because I'm superstitious too so but I mean the philosophy is there to me
00:18:15.120 --> 00:18:17.953
I see it being really transitional to workforce management as well.
00:18:17.953 --> 00:18:20.013
So how do you make sure that the care or the service that you're providing can
00:18:20.013 --> 00:18:22.763
be the same no matter what person is in front of the patient,
00:18:22.763 --> 00:18:24.756
the, you know, the team, the fans, whatever it looks like, so.
00:18:25.343 --> 00:18:27.413
And interestingly enough, that's a really, really big challenge in these types
00:18:27.413 --> 00:18:29.586
of facilities, right? Some have a core staff, but you said float.
00:18:30.201 --> 00:18:31.681
That's exactly what the majority of people doing food service in the stadium
00:18:31.681 --> 00:18:33.401
are, right? They're contract workers. They don't know, you know,
00:18:33.401 --> 00:18:35.311
they find out the day before half the time if they're going to show up the next day.
00:18:35.691 --> 00:18:37.851
It's an incredible thing, but it's very similar to that perspective of they're
00:18:37.851 --> 00:18:40.031
having to constantly let people know whether or not to show up or not based
00:18:40.031 --> 00:18:42.136
off of ticket sales and things like that. They'll ramp up and down overnight, literally.
00:18:42.276 --> 00:18:44.261
And all of a sudden, it's going to be a rainy day and they know that the attendance
00:18:44.261 --> 00:18:45.404
is going to drop. They'll start cutting people like crazy.
00:18:45.631 --> 00:18:47.011
And the same thing, if they know it's a clear day, they're going to add,
00:18:47.011 --> 00:18:48.631
but a large chunk of them don't know where they're working in the facility until
00:18:48.631 --> 00:18:50.811
they show up because it really depends on, you know, as things go in,
00:18:50.811 --> 00:18:52.731
I've been watching them flex to moving people around to your point that they're
00:18:52.731 --> 00:18:54.721
saying, okay, people aren't showing up out here in this section for whatever reason, right?
00:18:54.883 --> 00:18:56.491
You know, and they'll move people somewhere else so they can make sure they
00:18:56.491 --> 00:18:57.427
keep the customer service up to your point.
00:18:57.607 --> 00:19:00.791
So it is incredibly similar, right? I mean, you never know the volume of hospital.
00:19:00.791 --> 00:19:02.531
You never know what's going to happen that day. I'm sure there's a relative
00:19:02.531 --> 00:19:04.401
constant and it's probably at capacity, but which is unfortunate,
00:19:04.401 --> 00:19:06.351
but you know, still, you have to, you have to flex, right? You don't know what
00:19:06.351 --> 00:19:08.221
department, you don't know, you know, those type of things. I think it's incredibly
00:19:08.221 --> 00:19:09.776
similar. But it's also, you know.
00:19:18.931 --> 00:19:21.577
I was going to those things are just, you know, X is always going to equal Y.
00:19:22.529 --> 00:19:24.191
But also we know that it's, you know, these two teams are going to be playing
00:19:24.191 --> 00:19:26.811
each other and most of the seats are going to be empty. So it's crazy how regardless
00:19:26.811 --> 00:19:28.721
of what the industry is, some things are always going to be true and you're
00:19:28.721 --> 00:19:30.738
going to be able to, you know, see the similarities across the industries and
00:19:30.854 --> 00:19:32.591
the staffing challenges are going to be similar no matter whether you're staffing
00:19:32.591 --> 00:19:33.391
a hospital or staffing a ballpark.
00:19:33.745 --> 00:19:36.621
So you're saying like flu season for a hospital equals like rival teams who
00:19:36.621 --> 00:19:38.721
travel well playing each other? Is that the connection we're making here?
00:19:38.721 --> 00:19:42.690
There you go. I love it. Yeah. Or the emergency room on the 9th or 4th of July.
00:19:43.337 --> 00:19:45.637
You know it's going to be maxed out right i mean it's reality so you know it's
00:19:45.637 --> 00:19:47.377
the type of things that you just you have a common denominator of and that's
00:19:47.377 --> 00:19:48.184
a perfect perfect way to put it,
00:19:48.783 --> 00:19:51.457
and you know it goes across all sports there's teams that travel well and i
00:19:51.457 --> 00:19:53.887
hate to say the braves is one of those because of tbs right that it was in every
00:19:53.887 --> 00:19:56.417
home chicago's that way because they were on every television for all these
00:19:56.417 --> 00:19:58.697
years i mean there's certain ones that just do travel well whether they're good
00:19:58.697 --> 00:20:00.677
or not just because people became fans that have no vicinity to you know or
00:20:00.677 --> 00:20:01.924
you know i am because i grew up jordan
00:20:02.295 --> 00:20:04.704
but most brave fans never even been to say jordan probably so that's that's the crazy part,
00:20:05.317 --> 00:20:09.357
you know some of it too like otani you know it's when i saw otani when back
00:20:09.357 --> 00:20:12.787
when he was with the angels when i walked in that stadium every single person
00:20:12.787 --> 00:20:15.739
there was from overseas because they could not wait to see him.
00:20:15.915 --> 00:20:19.547
And it was incredible to watch just the cultural significance of how thrilled
00:20:19.547 --> 00:20:22.525
they were to see his success. And I've seen it now that he's a Dodger.
00:20:22.670 --> 00:20:25.497
And that's amazing to me to see. And again, I think it's just going to continue.
00:20:25.497 --> 00:20:27.647
He's a generational talent. People want to see him. I want to continue to see
00:20:27.647 --> 00:20:28.412
him regardless of who he plays for.
00:20:28.557 --> 00:20:30.547
So I think we see things like that as well. But it's going to be one of those
00:20:30.547 --> 00:20:32.077
things that it doesn't even necessarily matter who the Dodgers are playing.
00:20:32.077 --> 00:20:34.025
Ohtani is going to continue to put people in seats. And.
00:20:34.872 --> 00:20:36.444
Really, again, those are the things that people need to be thinking about from
00:20:36.444 --> 00:20:39.684
a staffing perspective, because the stadiums for the away team have to be staffing
00:20:39.684 --> 00:20:40.924
up because of the Otani impact.
00:20:40.924 --> 00:20:43.274
It's, you know, the, it doesn't matter for Dodger Stadium, they're going to
00:20:43.274 --> 00:20:45.744
crap accordingly. But the teams that are playing the Dodgers have to make sure
00:20:45.744 --> 00:20:47.224
that, you know, they've got the right food service, you know,
00:20:47.224 --> 00:20:49.144
component that they're staffing accordingly, that they've got the right number
00:20:49.144 --> 00:20:50.904
of security guards that, you know, they've got everybody that they need,
00:20:50.904 --> 00:20:54.074
because they've got, you know, the people in town who are coming to see the away team.
00:20:54.074 --> 00:20:56.294
And one, I love what it does for baseball. But also, frankly,
00:20:56.294 --> 00:20:58.724
I love what it does for our industry, because it's drawing attention to staffing.
00:20:58.724 --> 00:21:00.494
And I'm a nerd for staffing. So that's kind of a good thing.
00:21:00.934 --> 00:21:03.534
But also, not even talking about Major League Baseball, I was at my sister's
00:21:03.534 --> 00:21:05.954
house two weeks ago, and my 11-year-old niece is excited about the Savannah
00:21:05.954 --> 00:21:07.703
Bananas and wanting to watch YouTube clips of it.
00:21:07.843 --> 00:21:11.304
So again, we're talking about a niche industry here where I'm showing her clips
00:21:11.304 --> 00:21:14.884
of guys doing backflips on a field, and the arena's completely filled because
00:21:14.884 --> 00:21:17.324
of this very unique thing that they've managed to start doing.
00:21:17.324 --> 00:21:19.974
And somebody who I've loved baseball my entire life, she's never shown any interest
00:21:19.974 --> 00:21:22.286
whatsoever, but now we've got people who are interested in a sport,
00:21:22.466 --> 00:21:25.224
it's bringing people to games, and they're figuring out how to fill stadiums
00:21:25.224 --> 00:21:26.848
that other teams have not been able to fill for decades.
00:21:27.069 --> 00:21:29.394
That's really cool. I couldn't get tickets. I've gotten a lottery for them and
00:21:29.394 --> 00:21:31.634
the party animals. I couldn't get tickets to the Twin Cities or Milwaukee for
00:21:31.634 --> 00:21:32.874
the bananas or the birdie animals. So you're not wrong.
00:21:32.974 --> 00:21:34.274
They're filling stadiums. And we're not just talking about the stadium,
00:21:34.274 --> 00:21:36.084
the small stadium they have, you know, back home. Now they're traveling to these
00:21:36.084 --> 00:21:38.344
giant stadiums where they're 40, 50,000 and filling those up and people are
00:21:38.344 --> 00:21:41.044
not making it. So yeah, how did they bust into that industry and get fans in
00:21:41.044 --> 00:21:42.487
stands? So it's incredible.
00:21:42.713 --> 00:21:44.612
It is. It is. And Coastal Man of Bars actually their son plays with clowns now.
00:21:44.861 --> 00:21:46.359
And, you know, hearing about how those games go and how.
00:21:47.006 --> 00:21:49.381
Organized they are. I mean, you know, yes, they were just the bananas for several
00:21:49.381 --> 00:21:51.741
years and they got it down to a science, right? I mean, they have mastered this
00:21:51.938 --> 00:21:53.233
and if you want to talk full-blown entertainment, it is.
00:21:53.413 --> 00:21:55.681
But what's even incredible is hearing from him like how much fun the players
00:21:55.681 --> 00:21:57.491
are having in the locker room, out of the locker room, what they're,
00:21:57.491 --> 00:21:58.394
you know, how connected they are.
00:21:58.905 --> 00:22:00.321
If you don't fit in and have fun with the team, you don't stick around with
00:22:00.321 --> 00:22:02.561
them, right? Because that's what they're about and they're about the fans,
00:22:03.021 --> 00:22:05.881
100%, which I love. But, you know, sorry we kind of got sidetracked a little
00:22:05.881 --> 00:22:07.021
bit there, but, you know, we love that league, So keep it up,
00:22:07.021 --> 00:22:07.874
guys. Keep doing an awesome job.
00:22:08.072 --> 00:22:10.314
And I'll honor George again. Hey, it started in Savannah. Okay.
00:22:11.001 --> 00:22:12.851
But one of the things you said interesting too, I think too,
00:22:12.851 --> 00:22:16.932
you know, I kind of tie it to an experience, you know, talking about personalities that draw crowds.
00:22:17.135 --> 00:22:20.221
Or nuances at draw crowds, or if a team is a 90 and 10 going into the,
00:22:20.241 --> 00:22:23.201
you know, not that that's ever probably happened, but those draw a different
00:22:23.201 --> 00:22:25.551
audience and having to plan for that is incredible. I kind of alluded to,
00:22:25.551 --> 00:22:26.942
you know, I worked with a company that replaces windshields.
00:22:27.117 --> 00:22:29.401
It was like when a snowstorm showed up on the radar, everything was out the
00:22:29.401 --> 00:22:31.191
window, everything changed, schedules changed, right? It's kind of like,
00:22:31.191 --> 00:22:33.541
how do I plan for that snowstorm coming in? How do I plan for that player that
00:22:33.541 --> 00:22:35.121
everybody wants to see coming in or that team coming in?
00:22:35.284 --> 00:22:37.571
It's almost like you have to create it, you have to treat it as a one-off almost, right?
00:22:37.791 --> 00:22:39.581
I mean, you know, going back to, when you think about scheduling and trying
00:22:39.581 --> 00:22:41.421
to tie this back together, But when you think about scheduling in healthcare,
00:22:41.421 --> 00:22:43.068
you probably go tag 4th of July specifically.
00:22:43.224 --> 00:22:45.621
You probably go tag New Year's Eve and you probably treat flu season like a
00:22:45.621 --> 00:22:47.581
seasonality trend that retail would. So there's these different places where
00:22:47.581 --> 00:22:49.196
you almost have to go and look at your data and say, tag it,
00:22:49.342 --> 00:22:51.541
look at it, understand it, and then try to make sure you bake that into your
00:22:51.541 --> 00:22:52.517
strategy and planning next year.
00:22:52.836 --> 00:22:54.491
You know, you take, you know, when the dodgers show up, you're going to tag
00:22:54.491 --> 00:22:55.953
that, mark that, look at that and see this is the impact he had.
00:22:56.470 --> 00:22:58.031
Another person comes up, you're going to take it and relate it to your data
00:22:58.031 --> 00:22:59.895
and how you're planning and your strategy when somebody else is going to show up like that.
00:23:00.127 --> 00:23:01.481
So I think that's just one of the critical things that I want people to take
00:23:01.481 --> 00:23:04.391
away from is you need to pay attention to those abnormalities so that you can
00:23:04.391 --> 00:23:07.161
leverage that data and your approach and strategy for staffing as you go forward.
00:23:07.161 --> 00:23:09.021
I don't know if that makes sense to all of it. To me, I think it's something
00:23:09.021 --> 00:23:09.891
I've seen done a lot and it makes sense.
00:23:11.553 --> 00:23:13.450
So we're kind of coming up to close to the end of our time here we spent a lot
00:23:13.450 --> 00:23:15.620
of time you know talking about some specifics i want to do some rapid fire here
00:23:15.620 --> 00:23:19.050
just talking specifically about the mlb with everyone favorite mascot doesn't
00:23:19.050 --> 00:23:23.070
have to be your team just favorite mascot mlb i mean it's obviously wally not
00:23:23.070 --> 00:23:24.769
even because he's my mascot but like obviously it's wally,
00:23:25.814 --> 00:23:29.007
well second but it is bernie brewer for me i mean he's just fun so but i did
00:23:29.204 --> 00:23:31.790
get to go to fenway and meet your mascot and have a picture of me hugging him
00:23:31.790 --> 00:23:33.819
and it was fun so he's always in a place in my heart too.
00:23:35.805 --> 00:23:40.440
I can appreciate that i can't even say mlb i you know where i have to go i don't
00:23:40.440 --> 00:23:41.400
I have to go with favorite mascot.
00:23:41.400 --> 00:23:43.870
I can't neglect my allegiance. You can't, folks.
00:23:44.670 --> 00:23:47.450
I have to go with Ugga. I'm sorry. I mean, he's the famous mascot of all time.
00:23:47.450 --> 00:23:50.130
Been in more movies than any other mascot. I mean, Ugga. I really should have
00:23:50.130 --> 00:23:51.820
known. He was going there. Okay, favorite baseball movie. Listen,
00:23:51.820 --> 00:23:52.490
I posted on LinkedIn today.
00:23:53.250 --> 00:23:55.540
As we're recording this, I posted that we spent an awful lot of time in the
00:23:55.540 --> 00:23:57.950
sandlot recently. I think that's going to have to be top of my list right now.
00:23:57.950 --> 00:23:59.310
I've watched it enough over the last couple of months.
00:24:00.028 --> 00:24:02.031
And it does stand the test of time. It's a pretty dang movie.
00:24:02.530 --> 00:24:04.520
That one's up there. Hi for me. All-time favorite dough. mine's a league of
00:24:04.520 --> 00:24:06.123
their own. Love it. Love it. Love it.
00:24:06.652 --> 00:24:08.210
Well, you guys both stole mine because I was going to say I love the same lot,
00:24:08.210 --> 00:24:10.090
but I'll go with a league of their own, so I'm going to have to just join the crowd.
00:24:11.330 --> 00:24:13.230
I thought Corey was going to go with Bad News Bears or something,
00:24:13.230 --> 00:24:17.090
but no. Yeah, there you go. I have to fill the dreams. I have to.
00:24:17.450 --> 00:24:18.810
I don't know. For more reason than this baseball, I think, but yeah,
00:24:18.810 --> 00:24:19.593
I think that's probably one of mine.
00:24:20.232 --> 00:24:23.343
Good one. All right. Most underrated MLB stadium. Corsville.
00:24:23.934 --> 00:24:26.797
Absolutely stunning. Beautiful. We spent three games there this summer.
00:24:27.197 --> 00:24:28.090
Not great outcomes for us.
00:24:28.757 --> 00:24:31.397
Absolutely stunning. The staff are unbelievable. The hospitality is second to
00:24:31.397 --> 00:24:33.412
none. The food is spectacular. If you haven't been to Corsville,
00:24:33.596 --> 00:24:35.657
everybody should go to Corsville sometime in their life. It's a fantastic stadium.
00:24:36.760 --> 00:24:38.437
I have a couple that I've not been to, but I love the view. And I think,
00:24:38.437 --> 00:24:40.507
Corey, that's probably why Cors is on the top of your list. But I really want
00:24:40.507 --> 00:24:42.007
to see San Francisco because I love the Wharf view in the background.
00:24:42.221 --> 00:24:45.137
And Pittsburgh. I think the iconic yellow bridge in the background is really
00:24:45.137 --> 00:24:47.647
great. I'm just starting my travels around the baseball stadiums of the nation.
00:24:47.647 --> 00:24:50.177
So those are two of my top MLB Cors in there, too, because, you know,
00:24:50.177 --> 00:24:52.157
who doesn't love to be in the mountains and watching some baseball.
00:24:52.157 --> 00:24:53.997
It sounds fantastic. That ball travels so much further.
00:24:55.458 --> 00:24:57.117
You nailed it, too. I was sitting here debating in my head about Ashley.
00:24:57.117 --> 00:24:59.517
I've been to both. Both were fantastic. You know, what I'll say about Pittsburgh
00:24:59.517 --> 00:25:02.053
was I had my whole family there, my four kids, just an incredible experience for them.
00:25:02.256 --> 00:25:04.747
And, you know, it didn't hurt that we were, you know, left field two rows up
00:25:04.747 --> 00:25:07.097
and even the left field back then came up and talked to the kids and everything
00:25:07.097 --> 00:25:09.397
else, right? It was pretty cool. It's a great experience, but it's just a phenomenal
00:25:09.397 --> 00:25:11.977
facility, I thought. But San Fran's different than it is because of where it
00:25:11.977 --> 00:25:13.207
is. A little bit of history, a little bit of, you know, more of that,
00:25:13.207 --> 00:25:13.879
too, I thought was just phenomenal.
00:25:14.083 --> 00:25:15.597
So I have to agree. I don't know that I can narrow down the one.
00:25:15.597 --> 00:25:17.947
There's just so many good stadiums out there, especially nowadays in Chicago.
00:25:17.947 --> 00:25:19.737
I mean, where you just were, Sarah, come on, really. I mean,
00:25:19.737 --> 00:25:21.867
you know, the green wall, there's never going to be anything like that ever
00:25:21.867 --> 00:25:24.619
again. This is not. I mean, so that's tough. That's really tough.
00:25:25.193 --> 00:25:27.677
Yeah. I was going to say, it's Wrigley for me. I mean, Boston is just,
00:25:27.997 --> 00:25:30.397
there's nothing like it. I think if you're a baseball fan, even if you don't
00:25:30.397 --> 00:25:32.957
like the Red Sox, it's hard to beat Fenway, but there's just something special
00:25:32.957 --> 00:25:36.535
about Wrigley for me. Just the location, just I love it. Just everything about it.
00:25:36.850 --> 00:25:39.485
Last one to close us out, best walk-up song.
00:25:39.915 --> 00:25:44.042
Well, you should have giving us some time it's easy ccr center field all the way,
00:25:45.371 --> 00:25:47.077
i'm gonna give you one while everybody has a chance to think about it and this
00:25:47.077 --> 00:25:49.687
one's completely just random off the wall when so i grew up in port st lucy
00:25:49.687 --> 00:25:51.157
where the st lucy nets do their
00:25:51.537 --> 00:25:54.537
thing then that's doing training and back when pete alonzo was uh still
00:25:54.877 --> 00:25:58.007
doing like tripling nets his walk-up zone was rock me on the dais and it was
00:25:58.007 --> 00:26:00.363
so much fun and still to this day
00:26:00.508 --> 00:26:03.217
it's my favorite of like there are better ones and there are ones like i wouldn't
00:26:03.217 --> 00:26:06.057
pick it but in my head it is my favorite of like any player like who's ever
00:26:06.057 --> 00:26:08.347
gone to the bigs that has just stayed with me so that's the one i'm gonna share
00:26:08.347 --> 00:26:09.877
is Ol' Pete Olonso and Raffi Amadeus.
00:26:12.205 --> 00:26:14.653
I hate to give him any more love than he already gets uh he's actually kind
00:26:14.653 --> 00:26:17.413
of disgusting now but he's back pitching again but uh shohei if you hear michael
00:26:17.413 --> 00:26:20.823
bublai singing feeling good you know shohei is coming up to bat it's it fits
00:26:20.823 --> 00:26:24.383
him it 100 fits him i think everybody in mlb knows it it doesn't mean everybody
00:26:24.383 --> 00:26:25.413
in mlb loves it but everybody knows it,
00:26:26.413 --> 00:26:30.023
it's him it 100 is him it's a great walk-up song that is a fantastic walk-up
00:26:30.023 --> 00:26:32.213
song i like you guys have floored me and i don't have an answer because i'm
00:26:32.213 --> 00:26:35.033
like that is probably that's a great example so i love when someone has a walk-up
00:26:35.033 --> 00:26:36.763
song that just doesn't seem to fit with their vibe from what you think you know
00:26:36.919 --> 00:26:38.233
that's always fun for me i'm like really but
00:26:38.613 --> 00:26:40.173
kind of back to this you know when you talked about it originally it's the fun
00:26:40.173 --> 00:26:42.823
of like somebody chose that and so you're getting a little insight into the
00:26:42.823 --> 00:26:44.280
individuals you know and that to me is fun too so
00:26:44.675 --> 00:26:46.893
all right well this has been super fun as per usual we'll have to figure out
00:26:46.893 --> 00:26:49.443
what our next topic is for round three of uh workforce management lessons from
00:26:49.443 --> 00:26:52.941
baseball so uh Vince any any parting words that don't have to do with
00:26:53.263 --> 00:26:56.033
the glory of georgia baseball or football for that matter uh for those of you
00:26:56.033 --> 00:26:59.113
who can't see us he is literally wearing his georgia um hat he he's got his
00:26:59.113 --> 00:27:01.543
atlanta braves shirt on but he could not could not go without making sure he
00:27:01.543 --> 00:27:03.614
had his georgia hat on uh because that's what's closest to his heart after all
00:27:03.927 --> 00:27:05.853
it is and i'm glad to go moments because i made it to the final four in world
00:27:05.853 --> 00:27:06.644
series this year so good for them,
00:27:07.281 --> 00:27:09.493
but you know i think you know just it's been an incredible you know conversation.
00:27:09.685 --> 00:27:14.612
And Ashley, if we make it to October and we're going to meet up,
00:27:14.913 --> 00:27:17.053
we may have to figure out how to get there. I'll say that. Okay. I'm not worried,
00:27:19.293 --> 00:27:23.551
about that. Okay. All right. So I'll come, but I'm not worried about their team making it there. Okay.
00:27:24.457 --> 00:27:26.153
So, hey, it's been an awesome conversation. It's been fun. I do hope people
00:27:26.153 --> 00:27:27.973
take away a few nuggets out of this of how they can take it and leverage it
00:27:27.973 --> 00:27:28.741
in their workforce management strategy.
00:27:28.950 --> 00:27:30.753
And if you couldn't figure it out, reach out to us. We'll help you tie the knot
00:27:30.753 --> 00:27:33.033
and put it together. So, but thank you, Ashley and Corey, for joining us.
00:27:33.247 --> 00:27:35.022
And thank you all for being a part of the all-star team as well.
00:27:35.190 --> 00:27:36.961
We love having, having y'all on the team and being a part of it. So.
00:27:37.402 --> 00:27:39.643
Go Team Improv. Thanks for having us. Yes, go Team Improv. I love it.