TUNGKOL SA EPISODE NA ITO
Upselling is often seen as a bad word in this business, and even the antithesis of why many people joined the trades. Editor Kristen Bayles spoke with Blake Turner, master trainer at Nexstar, to discuss the misconceptions surrounding "upselling," and how through a few simple steps — focusing on communication, presenting options, and helping customers make informed decisions — contractors can improve both the customer experience and their business outcomes, without ever feeling like a salesperson.
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In this episode of And So It Flows, host Natalie Forster sits down with Spencer Pope, manager of technical support and training at Bradford White, to explore how education and workforce development are evolving across the plumbing, HVAC, and mechanical trades. Drawing on nearly 15 years with the ma…
In this episode of And So It Flows, Tim Savage, electrical outside sales representative at Lock Supply Co., shares a ground-level view of how artificial intelligence is actually being used in distribution today. With firsthand experience in the trades — including electrical, HVAC and general contra…
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