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Send us a text In this episode of The Copilot Connection, hosts Zoe Wilson and Kevin McDonnell are joined by Tricia Sinclair (Microsoft MVP and Avanade’s Global Lead for Contact Center & Customer Service) to explore the evolving role of AI in customer service and contact centres. They discuss h…
Send us a text Happy new year to you all! In this episode, Zoe and Kevin take a short look at what happened with Copilot and with themselves in 2025, a short view on what they think and hope will happen with Copilot and AI in 2026 but focus most of the time on digging into the latest Microsoft Futu…
Send us a text This week, Kevin McDonnell and Garry Trinder explore the world of coding agents and how they could change software development. They run through what coding agents are along with the importance of context, memory, and specifications in using AI tools effectively. Also, they think abo…
Send us a text After last week's Ignite conference in San Francisco, Zoe and Kevin run through the key updates around the different areas of Copilot, covering topics like: - Microsoft Agent 365 - Work IQ - Microsoft 365 Copilot updates - Thoughts on the location and keynote Plus we highlight a few …
Paunawa: Ang podcast at artwork na naka-embed sa page na ito ay mula sa Zoe Wilson and Kevin McDonnell, na pag-aari ng may-ari nito at hindi kaakibat o ineendorso ng Listen Notes, Inc.