PAPod 619 - Normalization of Excellence: Turning Safety into Strength

In this episode, Todd explores the evolution of safety thinking—from blaming human error to creating systems that support reliable work. He discusses the normalization of deviance versus a deliberate shift toward a normalization of excellence, learning teams, and practical examples of redesigning work to prevent repeats of incidents.

Through conversations about AI-created interviews, Southwest Airlines' practices, and Case studies, Todd emphasizes treating error as normal, asking better questions, and designing systems that make work safer and more effective.