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What does it take to deliver impactful learning in a global, highly regulated industry? Tim Greiner, Senior Director of USP Education at the U.S. Pharmacopeia, a global nonprofit that sets quality standards for medicines, food, and dietary supplements, shares how USP delivers education at scale to ensure those standards are applied effectively across industries and regions to improve quality and protect public health.
Show Notes:
Senior Education Director Tim Greiner explains how USP delivers training that improves quality and performance. Key takeaways from the conversation include:
- Impact over completion: In regulated environments, training success is measured by behavior change and improved quality practices—not just course completion.
- Design for diverse, global audiences: Effective programs balance modalities, regional preferences, and roles (regulators, manufacturers, students) without overcomplicating delivery.
- Blended learning drives stronger outcomes: Live and live-virtual experiences tend to have the highest impact, especially when paired with self-paced resources for reinforcement.
- Operational discipline matters at scale: Managing global training requires strong processes—centralized content, regular reviews, and alignment with evolving standards.
- Microlearning in the flow of work is the future: Delivering targeted learning at the exact moment of need can significantly increase retention, application, and overall impact.
Powered by Learning earned Awards of Distinction in the Podcast/Audio and Business Podcast categories from The Communicator Awards and a Gold and Silver Davey Award. The podcast is also named to Feedspot's Top 40 L&D podcasts and Training Industry’s Ultimate L&D Podcast Guide.
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