30: Exploring Veho: Redefining how Technology is Transforming the CX

The last mile is no longer just about delivery—it's about the customer experience.

Co-hosts Jason Rowland and Nick Agnetti sat down with Hank Emerson, Vice President of Business Development, Veho, about how technology is transforming last-mile logistics through greater visibility, delivery flexibility, and customer control.

Key takeaways:

📦 Delivery is an extension of your brand.

📱Technology like real-time tracking, photo proof of delivery, and personalized delivery instructions improves the customer experience.

📈 Better delivery experiences can increase customer loyalty, boost repeat purchases, and reduce support costs.

🚀 As consumer expectations continue to rise, innovation in the last mile will be a key competitive differentiator.

Learn more about this topic:

• Asendia USA: Request a sales quotation
• Last-Mile Delivery and Parcel Shipping | Veho

Hank Emerson | LinkedIn

Hank Emerson is Vice President of Business Development at Veho, where he leads net new sales growth, commercial partnerships, and the launch of new customer segments and services. Over five years at Veho, Hank has held progressive leadership roles across sales, strategic accounts, and partnerships, building and scaling revenue motion at every stage of the company's growth.

With expertise spanning go-to-market strategy, new market launches, and complex enterprise sales, Hank brings a practitioner's perspective on what it takes to drive revenue in both high-growth and early-stage environments. He is based in Birmingham, Alabama.