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Dr. Ashley Hodge, Senior Director of Learning Services at Siemens Digital Industries Software, joins us to talk about building learning services that keep pace with constantly evolving software. Ashley leads the global learning services organization responsible for the content and platforms that help Siemens customers adopt and use its software with confidence.
Ashley explains why learning content is a product that has to be maintained, how her team ties training to adoption and business outcomes, and why learning is becoming continuous, personalized and built into the work itself. She also shares how leadership coaching reshaped her confidence and why the right mix of learning design and technical depth is so hard to hire for.
KEY TAKEAWAYS
00:00 Continuous learning in every professional role.
01:27 Building capability through learning services.
02:52 Treating learning content as a product.
04:10 Redefining what counts as learning.
04:57 Linking training to business outcomes.
06:01 From learning events to personalized learning.
08:32 Upskilling for an agent and human workforce.
09:10 Leadership coaching and confidence.
10:47 The hardest role to hire in learning services.
12:23 Research that cuts through the hype.
If you enjoyed this conversation, please leave a 5-star review and subscribe to “Learning Leader Spotlight: Interviews with Corporate L&D Leaders,” brought to you by TrainingPros — because when you have more projects than people™, the right L&D consultant makes all the difference.
RESOURCES MENTIONED
Siemens Digital Industries Software, the Siemens software business where Ashley leads the global learning services organization:
BetterUp, the coaching company where Ashley’s leadership mentor works:
Technology & Services Industry Association (TSIA), the research and community organization Ashley relies on for a grounded look at learning services:
“The AI-Driven Leader” by Geoff Woods, the book Ashley recommends for using AI as a strategic thought partner:
https://www.amazon.com/dp/B0GZ85GR2L
“The Calamity Club” by Kathryn Stockett, the novel mentioned as one everybody is reading right now:
https://www.amazon.com/dp/1954118813
OneTreePlanted, TrainingPros’ company charity, which has planted over 5,000 trees to date:
#LearningAndDevelopment #CorporateTraining #TalentDevelopment
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