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Emma Redfern, ER and Change Lead at Leeds Building Society, joins Felix to talk about what it takes to prepare a workforce for transformation before the restructure lands on their desk. Three months into a new role with a brand new exec team and a major digital transformation underway, Emma shares why pre-deployment beats redeployment, how Leeds is launching a skills fest to shift towards a skills-based organisation, and why the leaders who struggle most with change are often the ones you forget to bring into the tent early enough.
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