Episode 282: Broadridge’s Joseph Lo on GPTs

This week, Joseph Lo, head of enterprise platforms at Broadridge, joins Wei-Shen on the podcast. They talk about Broadridge’s thinking behind BondGPT and OpsGPT, and some of the challenges firms face when experimenting with and using LLMs.
https://www.waterstechnology.com/emerging-technologies/7951726/broadridge-ceo-we-intend-to-be-a-leader-in-ai
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3:00 – Joseph joins the podcast and talks about his background and current role at Broadridge
6:00 – He walks through Broadridge’s GPTs and the thinking behind them
10:00 – Some of clients’ feedback
11:30 – OpsGPT’s value proposition
13:00 – Joseph explains how the GPTs were trained and the datasets involved
21:00 – Memory like your Netflix account
24:00 – Biggest challenges for firms experimenting with and using LLMs
29:30 – Incremental vs. transformative benefit
34:00 – They close out talking about ‘DJ Jo’