TIETOJA TÄSTÄ JAKSOSTA
In this episode, Midco flips the script and interviews me about a frustrating customer experience that I had, that ultimately turned into a powerful example of listening and recovery.
I share how I unexpectedly lost internet service after Midco acquired SCI, and how what started as confusion and frustration became a positive experience when Midco leaders reached out, owned the issue, and worked to make things better for future customers.
Englanti
Yhdysvallat
TRANSKRIPTIO 🔗
Are you the producer of this podcast?
Add a podcast transcript
Need Audio-to-Text?
Transcribe with Listen411 in Just 60 Seconds
HAE EDELLISIÄ EPISODEJA
Hae kanavan The Experience Gap: The Insight Shop to the Rescue vanhoja jaksoja.
MUITA jaksoja TÄSSÄ PODCASTISSA
What does it mean for a brand when hundreds of protein bar boxes are sitting open on a Target shelf?
In this episode, Jessica breaks down what may have caused the packaging failure, why testing matters before products reach major retailers, and how something as simple as glue can have a major impa…
Cory takes us inside his Starbucks mobile app obsession — and trust us, his loyalty runs deep. You might be impressed… or slightly alarmed… by the number of espresso shots he powers through each morning.
Listen in as Cory shares why mobile ordering beats the in-store experience, what keeps him comi…
Listen in as Mark shares how Iceland surprised him with a family-friendly travel experience from start to finish.
His journey starts with Icelandair providing a bassinet, gate staff welcoming them with a plushie for his baby and and even an escort through customs on arrival, right to an agent.
Alo…
What makes a family drive two hours and cross state lines for care they could get closer to home?
In this episode, Kenny shares the powerful story of navigating his son’s severe asthma and why Cincinnati Children’s earned his family’s trust.
From the moment they walked through the door, the exper…
Listen in as Steve shares why the Starbucks app stands out as a masterclass in seamless ordering and pickup—every step feels intentional, intuitive, and built around what customers actually need in the moment.
Steve, author of Leader’s Leap and Remarkable Retail, connects that experience to what gr…
Vastuuvapautusilmoitus: Tälle sivulle upotettu podcast ja kuvitus ovat peräisin Kate Backer-Kompelien:ltä, joka on sen omistajan omaisuutta, eikä se ole sidoksissa Listen Notes, Inc:n tukemaan.
MUOKKAA
Kiitos, kun autoit pitämään podcast-tietokantaa ajan tasalla.
